Job Description

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Assistant, Ticketing Services

Advertiser: Arts Centre Melbourne3.5 out of 53.5 overall rating (17 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Oct 2019
Work Type
Part Time
Call Centre & Customer Service, Customer Service - Call Centre


  • Use your remarkable customer service skills
  • Iconic building – convenient CBD location
  • Variable time fixed term role (until April 2020); Band 2.1 - $27.77 hourly rate


About Arts Centre Melbourne

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

We’re proudly the home of our flagship Resident Companies – The Australian Ballet, Melbourne Symphony Orchestra, Melbourne Theatre Company and Opera Australia – and a range of presenters who collectively bring our stages and spaces to life.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.


About the Team

We create remarkable experiences. The Customer Experience pillar ensures that Arts Centre Melbourne places the customer first by creating and delivering experiences of unique value.

The Ticketing Services team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.


About the Role

The primary purpose of this role is to deliver personalised Ticketing service and support to audiences and ticket buyers. You will also be responsible for:

  • Providing high quality, personalised Ticketing Services through the Contact Centre and Box Offices including:
    • Processing single ticket sales, subscriptions, packages and group sales 
    • Providing support to online bookings 
    • Upselling associated products and services to extend and enhance the visitor experience 
    • Responding to general enquiries about events and the Centre’s services and facilities 
    • Responding to administrative enquiries and transfer calls as appropriate 
  • Delivering other Ticketing Services including the dispatch of tickets, CSI administration, additional data collection, invoicing and facilitating order confirmations
  • Maintaining and ensuring the accuracy and consistency of customer data 

For more details please read the  Position Description - Assistant Ticketing Services.pdf


Your skills and experience

  • Demonstrated experience in the delivery of exceptional customer service
  • Experience with handling and balancing a variety of payment methods
  • Basic Ticketing knowledge will be advantageous


Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy a number of fantastic benefits including the opportunity to receive complimentary tickets, food & beverage discounts, discounted commuter benefits and onsite-parking, access to wellbeing activities and learning and development programs!


Apply Now!

Please submit your resume together with a cover letter addressing the key criteria by 20 October 2019.  Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.

Right to live and work

You must have the right to live and work in this location to apply for this job.

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