Job Description

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Trainee Customer Service Officer

Advertiser: Lake Macquarie City CouncilMore jobs from this company

Job Information

Job Listing Date
10 Oct 2019
Newcastle, Maitland & Hunter
Work Type
Government & Defence, Government - Local

Two Year Term Contract, Full Time


This is an exciting opportunity to work within our Customer Service team whilst also learning about the vast array of services local councils provide to the community. You will also have the benefit of completing a Certificate III in Customer Engagement and Certificate III in Business Administration.

The Trainee Customer Service Officer is a member of the Customer Service team and is responsible for assisting our customer with their enquiries, liaising with internal departments and sharing information and knowledge with team members. By placing the customer at the centre of everything we do, this role will achieve customer satisfaction through positive and value-added interactions with our customers.

Please note: A full list of accountabilities is located within the attached Position Statement.

  • You have completed Year 12/HSC/equivalent
  • You have previous customer service skills and a willingness to help people
  • You have the ability to communicate will a lots of different types of people
  • You are able to follow instructions and processes and have a high attention to detail.
  • You know how to navigate a computer and how to enter data into one.
  • You are committed and able to complete the two (2) year Traineeship
  • $709.56 per week plus 12% superannuation
  • 35 hour working week
  • Nine day fortnight
  • Corporate fitness program
  • Free parking

When you join us you are not part of an organisation, you are part of a future that more than 205,000 Lake Macquarie residents depend on every day.

To work here is to be connected. To be part of a true community who value creativity and collaboration, wellbeing and sustainability, opportunity and diversity. Together, we believe in shaping our own future - not waiting for it.

  • Applications close midnight, Sunday 27 October 2019
  • To view the full position statement, the recruitment timeline and for lodgment of applications please click apply which will direct you to Lake Macquarie’s Career Page.
  • For more information on the position, please contact Jenaya McNaught on 02 4921 0278.
  • Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment with Council’s doctor.
  • Please read the Recruitment Timeline and Additional Information attached which includes specific information on the process and the requirements of the applicants.

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