Job Description

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IT Technician - Helpdesk & Desktop Support

Advertiser: Urbis3.6 out of 53.6 overall rating (19 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Oct 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Technician - Helpdesk & Desktop Support


IT Technician - Helpdesk & Desktop Support 

 

- Be part of a centralised Helpdesk Team

- Provide level 1 and 2 support to 650 users

- APAC wide support across 8 office locations

 

Who we are
Urbis is a market-leading firm with the goal of shaping the cities and communities of Australia for a better future. Drawing together a network of the brightest minds, Urbis consists of practice experts, working collaboratively to deliver fresh thinking and independent advice and guidance – all backed up by real, evidence-based solutions.

Working across the areas of planning, design, policy, heritage, valuations, transactions, economics and research, the expert team at Urbis connect their clients in the public and private sectors to a better outcome, every time.

The Opportunity
We are looking for an IT Technician – Helpdesk & Desktop Support who is a proactive self-starter, team player, lateral thinker and outstanding communicator. The successful applicant will bring the right combination of talent, energy and a commitment to excellence to our National Information & Digital team based in Brisbane, and will operate in our rotating support roster .

Your Skills
As the IT Technician – Helpdesk & Desktop Support your responsibilities will include:

  • Providing high-quality first and second level technical support for Urbis staff in all Urbis offices
  • Enabling other IT Technicians in Sydney, Melbourne and Perth to complete specialised IT projects by responding to IT support requests from all offices
  • Monitoring and responding quickly and effectively to requests received through the Technology Service Desk either via our national Hotline number or ticketing system
  • Utilising and maintaining the helpdesk ticketing system
  • Inspecting and performing minor repairs and liaising with external vendors for the repairs to IT equipment as needed
  • Assisting in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
  • Managing setup and deployment for new employees via Active Directory account creation and deploying standard hardware
  • Assisting in system upgrades, installing, integrating, customising, configuring and testing new systems and hardware, and resolving configuration conflicts and errors

This role will ideally suit someone with 1-2 years of experience in a similar role with a combination of the following competencies:

  • Tertiary qualifications in Information Technology (or equivalent industry certification)
  • Relevant experience in an IT support role involving frequent, direct contact with colleagues
  • Experience working in an Office 365 environment enhancing collaboration and productivity using these tools
  • Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Surface Pro’s, iPhones and iPads

Who We Are
Urbis is a market-leading firm with the goal of shaping the cities and communities of Australia for a better future. Drawing together a network of the brightest minds, Urbis consists of practice experts, working collaboratively to deliver fresh thinking and independent advice and guidance – all backed up by real, evidence-based solutions.

Working across the areas of planning, design, policy, heritage, valuations, transactions, economics and research, the expert team at Urbis connect their clients in the public and private sectors to a better outcome, every time.

Our Offer
Working for Urbis means working with individuals who are passionate about what they do. It’s a place where you are encouraged to share your ideas in a professional but friendly office environment. To find out more about our company visit our website at   www.urbis.com.au/careers

Urbis is a firm that truly values its people and as such, provides a broad range of benefits which include a competitive remuneration package, salary continuance insurance, regular social activities, health and wellbeing programs and ongoing training and professional development opportunities.

Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer.  Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply?
If you are an enthusiastic candidate, with the desire to become part of a driven and highly professional team, click on “Apply for this job”.  

Urbis is committed to fostering a work environment that is inclusive and supports diversity and flexibility. We are proud to be an equal opportunity employer.


IT Technician - Helpdesk & Desktop Support 

 

- Be part of a centralised Helpdesk Team

- Provide level 1 and 2 support to 650 users

- APAC wide support across 8 office locations

 

Who we are
Urbis is a market-leading firm with the goal of shaping the cities and communities of Australia for a better future. Drawing together a network of the brightest minds, Urbis consists of practice experts, working collaboratively to deliver fresh thinking and independent advice and guidance – all backed up by real, evidence-based solutions.

Working across the areas of planning, design, policy, heritage, valuations, transactions, economics and research, the expert team at Urbis connect their clients in the public and private sectors to a better outcome, every time.

The Opportunity
We are looking for an IT Technician – Helpdesk & Desktop Support who is a proactive self-starter, team player, lateral thinker and outstanding communicator. The successful applicant will bring the right combination of talent, energy and a commitment to excellence to our National Information & Digital team based in Brisbane, and will operate in our rotating support roster .

Your Skills
As the IT Technician – Helpdesk & Desktop Support your responsibilities will include:

  • Providing high-quality first and second level technical support for Urbis staff in all Urbis offices
  • Enabling other IT Technicians in Sydney, Melbourne and Perth to complete specialised IT projects by responding to IT support requests from all offices
  • Monitoring and responding quickly and effectively to requests received through the Technology Service Desk either via our national Hotline number or ticketing system
  • Utilising and maintaining the helpdesk ticketing system
  • Inspecting and performing minor repairs and liaising with external vendors for the repairs to IT equipment as needed
  • Assisting in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
  • Managing setup and deployment for new employees via Active Directory account creation and deploying standard hardware
  • Assisting in system upgrades, installing, integrating, customising, configuring and testing new systems and hardware, and resolving configuration conflicts and errors

This role will ideally suit someone with 1-2 years of experience in a similar role with a combination of the following competencies:

  • Tertiary qualifications in Information Technology (or equivalent industry certification)
  • Relevant experience in an IT support role involving frequent, direct contact with colleagues
  • Experience working in an Office 365 environment enhancing collaboration and productivity using these tools
  • Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Surface Pro’s, iPhones and iPads

Who We Are
Urbis is a market-leading firm with the goal of shaping the cities and communities of Australia for a better future. Drawing together a network of the brightest minds, Urbis consists of practice experts, working collaboratively to deliver fresh thinking and independent advice and guidance – all backed up by real, evidence-based solutions.

Working across the areas of planning, design, policy, heritage, valuations, transactions, economics and research, the expert team at Urbis connect their clients in the public and private sectors to a better outcome, every time.

Our Offer
Working for Urbis means working with individuals who are passionate about what they do. It’s a place where you are encouraged to share your ideas in a professional but friendly office environment. To find out more about our company visit our website at   www.urbis.com.au/careers

Urbis is a firm that truly values its people and as such, provides a broad range of benefits which include a competitive remuneration package, salary continuance insurance, regular social activities, health and wellbeing programs and ongoing training and professional development opportunities.

Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer.  Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply?
If you are an enthusiastic candidate, with the desire to become part of a driven and highly professional team, click on “Apply for this job”.  

Urbis is committed to fostering a work environment that is inclusive and supports diversity and flexibility. We are proud to be an equal opportunity employer.

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