Job Description

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Support Engineers - Managed Services

Advertiser: blueAPACHE2.9 out of 52.9 overall rating (23 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Location
Brisbane, CBD & Inner Suburbs
Salary
$60,000 - $70,000 plus super
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Support Engineers - Managed Services

  • We are Growing!
  • Multiple Roles offering excellent career opportunities
  • 24X7 Rotating Shift Roster
  • ARN Mid-Market Partner of the Year, 2019

blueAPACHE keeps going from strength to strength, achieving 30% growth year on year for the last 10 years. 

Due to ongoing success in winning new clients, we are seeking an additional 6 Support Engineers for our 24X7 Service Desk.  The roles are a mix of phone support and problem resolution, and can be based in either Melbourne or Brisbane.  Whilst we have a 'follow the sun' model, you must be available to work rotating shifts including weekends and public holidays, and potentially night-shift if required.

You will be handling all sorts of general IT issues, across a range of technologies including MS Windows, AD, Exchange, Office 365, Citrix XenApp and Networking.

Skills and Experience

The people who thrive in our organisation bring excellent technical troubleshooting ability to a fast paced environment.  Our Service Desk handles thousands of technical tickets per week, ranging from simple Level 1 tasks to complex problems across a range of technologies. 

Great communication skills over the phone and the ability to show empathy for your end users, are essential for this role.

Although we don't expect you to be an expert in everything listed below, we do expect you to have some experience supporting:

  • Microsoft Windows desktop operating system.
  • Microsoft Windows Server operating system.
  • Citrix XenApp and Microsoft Remote Desktop Services.
  • Exchange Server 2003 through to 2013.
  • Office 365.
  • Microsoft Active Directory.
  • Commercial backup solutions.
  • Virtualisation technologies (Citrix/VMWare).
  • LAN/WAN communications/configuration and troubleshooting.

A practical working knowledge of ITIL is also highly regarded.

Why join blueAPACHE?

  • Never a dull moment:  as we support thousands of clients, every day is different.
  • A growing company = career opportunities
  • Exposure to leading technologies
  • A great team culture

Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premise and IT as a service) to some of Australia's most successful organisations. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, 2019.

For more information please contact Jenni Nelson on 03 8696 9365 or Rory Twomey-Birks 03 8696 9630.

All offers of employment at blueAPACHE are subject to police clearance checks.

blue|APACHE | Melbourne | Sydney | Brisbane
Visit www.blueapache.com/work for our latest advertised roles.
  • We are Growing!
  • Multiple Roles offering excellent career opportunities
  • 24X7 Rotating Shift Roster
  • ARN Mid-Market Partner of the Year, 2019

blueAPACHE keeps going from strength to strength, achieving 30% growth year on year for the last 10 years. 

Due to ongoing success in winning new clients, we are seeking an additional 6 Support Engineers for our 24X7 Service Desk.  The roles are a mix of phone support and problem resolution, and can be based in either Melbourne or Brisbane.  Whilst we have a 'follow the sun' model, you must be available to work rotating shifts including weekends and public holidays, and potentially night-shift if required.

You will be handling all sorts of general IT issues, across a range of technologies including MS Windows, AD, Exchange, Office 365, Citrix XenApp and Networking.

Skills and Experience

The people who thrive in our organisation bring excellent technical troubleshooting ability to a fast paced environment.  Our Service Desk handles thousands of technical tickets per week, ranging from simple Level 1 tasks to complex problems across a range of technologies. 

Great communication skills over the phone and the ability to show empathy for your end users, are essential for this role.

Although we don't expect you to be an expert in everything listed below, we do expect you to have some experience supporting:

  • Microsoft Windows desktop operating system.
  • Microsoft Windows Server operating system.
  • Citrix XenApp and Microsoft Remote Desktop Services.
  • Exchange Server 2003 through to 2013.
  • Office 365.
  • Microsoft Active Directory.
  • Commercial backup solutions.
  • Virtualisation technologies (Citrix/VMWare).
  • LAN/WAN communications/configuration and troubleshooting.

A practical working knowledge of ITIL is also highly regarded.

Why join blueAPACHE?

  • Never a dull moment:  as we support thousands of clients, every day is different.
  • A growing company = career opportunities
  • Exposure to leading technologies
  • A great team culture

Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premise and IT as a service) to some of Australia's most successful organisations. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, 2019.

For more information please contact Jenni Nelson on 03 8696 9365 or Rory Twomey-Birks 03 8696 9630.

All offers of employment at blueAPACHE are subject to police clearance checks.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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