Job Description

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IT Service Operations Manager

Advertiser: Metagenics4.4 out of 54.4 overall rating (5 employee reviews) More jobs from this company

Job Information

Job Listing Date
17 Oct 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Management

IT Service Operations Manager

About the business

Metagenics is one of the leading suppliers of Natural Medicines in Australia and New Zealand.  You may know us by one of our market leading brand names including; Metagenics, Inner Health, Ethical Nutrients and Endura Sports Nutrition.  We are dedicated to our mission of helping people live happier, healthier lives.

About the role

This is a newly created permanent, full-time position based at our Head Office in Northgate, Brisbane, and is reporting in to our Head of IT. This is a great opportunity for an experienced IT Service Operations Manager; overseeing and directing the day-to-day activities within the IT Operations, ensuring Applications, Service Desk and Infrastructure services work reliably and securely. The IT Service Operations Manager will continually define, agree, monitor, report and review the performance of all IT Operational support services to ensure that adequate levels of service are delivered in alignment with our business needs.

Skills and experience

  • Bachelor's degree in Computer Science/ MIS &/or equivalent industry experience
  • 5+ years' experience in Technical Infrastructure & Application
  • 3+ years' experience in a IT Operations Management role leading a team and a confident people leader
  • Proven track record in managing Service Delivery and IT Operations
  • ITIL Foundation Certification (v3)
  • Certification in Project Management (PMI or PRINCE2) desirable
  • Excellent organisational and planning skills, with the ability
  • Ability to build positive and influential relationships with individuals and teams
  • Strong verbal and written communication skills
  • Ability to work well under pressure and with competing priorities
  • Proven ability to analyse complex problems, and identify and implement solutions

Benefits and perks

  • Company Profit Share and annual salary review process
  • Complimentary product available, daily
  • Heavily discounted product for yourself and family to purchase
  • Wellness at Work Program
  • Employee Assistance Program for yourself and family
  • Free car parking on site

 

If this sounds like a role for you, Apply now!

We are dedicated to
helping people live
happier, healthier lives.


www.metagenicsanz.com.au

About the business

Metagenics is one of the leading suppliers of Natural Medicines in Australia and New Zealand.  You may know us by one of our market leading brand names including; Metagenics, Inner Health, Ethical Nutrients and Endura Sports Nutrition.  We are dedicated to our mission of helping people live happier, healthier lives.

About the role

This is a newly created permanent, full-time position based at our Head Office in Northgate, Brisbane, and is reporting in to our Head of IT. This is a great opportunity for an experienced IT Service Operations Manager; overseeing and directing the day-to-day activities within the IT Operations, ensuring Applications, Service Desk and Infrastructure services work reliably and securely. The IT Service Operations Manager will continually define, agree, monitor, report and review the performance of all IT Operational support services to ensure that adequate levels of service are delivered in alignment with our business needs.

Skills and experience

  • Bachelor's degree in Computer Science/ MIS &/or equivalent industry experience
  • 5+ years' experience in Technical Infrastructure & Application
  • 3+ years' experience in a IT Operations Management role leading a team and a confident people leader
  • Proven track record in managing Service Delivery and IT Operations
  • ITIL Foundation Certification (v3)
  • Certification in Project Management (PMI or PRINCE2) desirable
  • Excellent organisational and planning skills, with the ability
  • Ability to build positive and influential relationships with individuals and teams
  • Strong verbal and written communication skills
  • Ability to work well under pressure and with competing priorities
  • Proven ability to analyse complex problems, and identify and implement solutions

Benefits and perks

  • Company Profit Share and annual salary review process
  • Complimentary product available, daily
  • Heavily discounted product for yourself and family to purchase
  • Wellness at Work Program
  • Employee Assistance Program for yourself and family
  • Free car parking on site

 

If this sounds like a role for you, Apply now!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an operations manager?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • What size teams have you previously managed in an IT Operations environment?
  • Do you have a proven track record in managing Service Delivery and IT Operations? If yes, please provide details.
  • Are you ITIL certified?

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