Job Description

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Client Services - Online CFD Trading

Advertiser: TradeTech Markets (Australia) Pty LtdMore jobs from this company

Job Information

Job Listing Date
17 Oct 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Stockbroking & Trading

Markets.com is one of the leading FX & CFD trading brands. Offering powerful yet user friendly trading platforms for web and mobile, you can trade over 2,000 of the most popular assets – stocks, currencies, commodities and indices.

The Company is part of the TradeTech Group, the Financial Division of Playtech PLC, which is traded on the London Stock Exchange’s Main Market and a constituent of the FTSE250 index.

There is now a unique opportunity to join the expanding team based in Sydney. We are looking for an enthusiastic and hands-on customer service professional.

  • To act as a liaison, to resolve any problems that our customers might face with accuracy and efficiency and to ensure that we provide a positive customer experience
  • Communicate with clients via phone, email and online chat ensuring they are receiving the highest level of service and support
  • Maintain detailed knowledge of products, trading platforms and trading conditions
  • Proactive in providing feedback on clients expectation and with ideas for further growth of the business
  • Drive Markets.com’s business development and sales including clients conversion and premium client services
  • Keep abreast and review competitors’ campaigns and promotions
  • Understand the compliance policy of the Company and implement standard in all communications to prospective and actual clients.

 

Qualifications & Experience:

  • Previous customer service or sales experience in FX & CFD industry
  • RG146 compliant (Diploma of Financial Markets)
  • Degree qualified in Finance or Business viewed favourably

If this is you, please apply now.

 

The application form will include these questions:
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Have you completed a RG146 compliance training course?

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