Job Description

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Customer Support Consultant

Advertiser: OfficeTeamMore jobs from this company

Job Information

Job Listing Date
20 Oct 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
$50 - $60 p.a. + Superannuation
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Support Consultant

The Company

This organisation is privately-owned insurance brokage specialists. They remain firmly committed to supporting regional communities, small business owners and everyday Australians with their insurance and risk mitigation needs. They also offer a holistic ‘one-stop’ insurance and risk mitigation solutions to our clients backed by a locally manned 24 hour a day, 365 days a year emergency claims hot line.

The Role

The Customer Support Consultant will deliver a high-quality customer experience. Retaining customers by providing advice and answering general inquiries in an inbound service environment. Some of the duties and responsibilities would be:

  • Take ownership of customer queries and see these through to completion with a focus on first call resolution
  • Retain existing business by applying highly developed communication skills
  • Work in collaboration with others and actively participate in team discussions and activities in a positive and engaging way
  • Provide superior customer service in all interactions with existing & prospective clients
  • Maintaining up-to-date product, policy and process knowledge
  • Understand and work in accordance to all compliance, legislative and regulatory requirements

About You

To be successful in this role, you will have the following:

  • A bright and enthusiastic phone manner
  • Self-motivation and resilience
  • Highly developed verbal communication skills with ability to adapt your style to suit different personalities and situations
  • Ability to multi-task and prioritise workload in a fast paced, high pressure environment with predetermined schedules
  • Team player who establishes strong working relationships and collaborates with others to achieve goals
  • Previous experience of working in a high-volume phone handling environment would be highly regarded

Apply Today

Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0011221209SJ

www.roberthalf.com.au
IT'S TIME WE ALL WORK HAPPY.™

The Company

This organisation is privately-owned insurance brokage specialists. They remain firmly committed to supporting regional communities, small business owners and everyday Australians with their insurance and risk mitigation needs. They also offer a holistic ‘one-stop’ insurance and risk mitigation solutions to our clients backed by a locally manned 24 hour a day, 365 days a year emergency claims hot line.

The Role

The Customer Support Consultant will deliver a high-quality customer experience. Retaining customers by providing advice and answering general inquiries in an inbound service environment. Some of the duties and responsibilities would be:

  • Take ownership of customer queries and see these through to completion with a focus on first call resolution
  • Retain existing business by applying highly developed communication skills
  • Work in collaboration with others and actively participate in team discussions and activities in a positive and engaging way
  • Provide superior customer service in all interactions with existing & prospective clients
  • Maintaining up-to-date product, policy and process knowledge
  • Understand and work in accordance to all compliance, legislative and regulatory requirements

About You

To be successful in this role, you will have the following:

  • A bright and enthusiastic phone manner
  • Self-motivation and resilience
  • Highly developed verbal communication skills with ability to adapt your style to suit different personalities and situations
  • Ability to multi-task and prioritise workload in a fast paced, high pressure environment with predetermined schedules
  • Team player who establishes strong working relationships and collaborates with others to achieve goals
  • Previous experience of working in a high-volume phone handling environment would be highly regarded

Apply Today

Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0011221209SJ

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