Job Description

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Sales and Customer Analytics Manager

Advertiser: Ricoh3 out of 53.0 overall rating (78 employee reviews) More jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Sydney, Ryde & Macquarie Park
Work Type
Full Time
Banking & Financial Services, Analysis & Reporting

Our Company

At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do.


Roles & Responsibilities

Reporting to the Sales & Marketing Operations Manager this role would act as the first point of contact for provision of all data-driven insights and analysis related to sales, business operations and marketing. You will support and drive the overall business strategy, market penetration and operational effectiveness.

  • Provide accurate and structured reports, business insights and dashboards to meet the business requirements, including, but not limited to sales performance, productivity/KPIs, market trends and campaign effectiveness
  • Identify, collect, and interpret internal and external data to identify trends, provide detailed market analysis, and present findings to Senior Managers and other stakeholders
  • Drive operational rigor and overall effectiveness of the sales function across various areas (e.g. pipeline management, CRM data quality & accuracy, compliance, processes)
  • Interact with various cross-functional groups (e.g. Marketing, Sales, Finance etc.) to bring insight and competitive intelligence to the sales plans
  • Lead and support the annual and long-term planning and budgeting process, customer segmentation, sales forecasting, and the assignment of sales territories and quotas
  • Work cross-functionally to assist in development of Go-to-Market strategies for new territories, products and market segments
  • Identify untapped market potentials, and develop actionable business cases, models and sales plans to address the gaps
  • Provide operational support to the sales team, including troubleshooting, problem solving, and training on processes, systems and tools.


Candidate Criteria

  • Demonstrated extensive experience working closely with a Sales and/or Commercial team in an analytical and operational capacity (e.g. Sales Operations, Business Operations), covering all the Key Responsibilities outlined above
  • Tertiary qualifications in Business, Economics, Finance or other related topics
  • Proven analytical, data modelling and reporting skills and experience
  • Ability to query large datasets and produce analysis and insights that drive decisions and inform strategy
  • Ability to influence others without authority, and work closely with stakeholders across various teams
  • Effective problem-solving and project management skills
  • Excellent verbal and communications skills
  • Experience leading or managing a team would be advantageous


    Benefits To You 

    At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

    • Access to LinkedIn Learning
    • Participation in our Ricohnise recognition program
    • Free income protection cover
    • Wellness program
    • Novated leasing

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