Job Description

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Contact Centre Advisor

Advertiser: CPA Australia3.6 out of 53.6 overall rating (49 employee reviews) More jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
Permanent role in Melbourne Southbank
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Contact Centre Advisor

Who Are We?

 

CPA Australia is one of the world’s leading member service organisations, with over 164,695 members across 150 countries and regions around the world. Our core services to members include education, training, technical support and advocacy.

 

Employees and members work together with local and international bodies to represent the views and concerns of the profession to governments, regulators, industries, academia and the general public.

 

About the Role

 

As a Call Centre Advisor, you will interact daily with students, business professionals, suppliers and peers in relation to CPA related queries. This a strong “people focused” opportunity where the focus is on providing a positive member experience and helping others with their queries.

 

Duties

 

  • Attending to inbound calls, face to face interactions and email enquiries which relate to all aspects of CPA Australia membership, services and products 
  • Providing advice, information and solutions to members and non members
  • Take the time to understand members’ needs and goals to develop personalized solutions
  • Engaging with key stakeholders to access correct information and the most appropriate member outcomes
  • Providing feedback to leaders to continual improve the products and services available
  • Making recommendations on continuous personal improvement & development based on leader feedback

 

Skills and Experience Required

 

  • Previous experience in a Customer Service or People Focused role
  • A willingness and interest in interacting with different personalities
  • Someone who wants to be apart of a collaborative team
  • Basic software skills to take notes in our CRM system and make records

 

Benefits of Joining CPA

 

At CPA Australia, people are at the heart of what we do. We promote and encourage an inclusive and diverse workplace where everyone can be their best.

 

CPA Australia Employee Benefits include:

 

  • Access to Learning & Professional Development Opportunities
  • Join a supportive team
  • Work for a member-based organisation without the stress of sales targets
  • Paid parental, volunteer and study leave
  • Annual incentive scheme
  • Discounts on health insurance, automotive, fuel, banking and many more
  • Become part of a well-known global brand and make global connections

 

 

How do I Apply?

 

Click Apply Now to submit your application for this opportunity! Should you require more information on the role, feel free to contact the Recruitment Team at employment@cpaaustralia.com.au

 

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-us/careers.

 

logo

Who Are We?

 

CPA Australia is one of the world’s leading member service organisations, with over 164,695 members across 150 countries and regions around the world. Our core services to members include education, training, technical support and advocacy.

 

Employees and members work together with local and international bodies to represent the views and concerns of the profession to governments, regulators, industries, academia and the general public.

 

About the Role

 

As a Call Centre Advisor, you will interact daily with students, business professionals, suppliers and peers in relation to CPA related queries. This a strong “people focused” opportunity where the focus is on providing a positive member experience and helping others with their queries.

 

Duties

 

  • Attending to inbound calls, face to face interactions and email enquiries which relate to all aspects of CPA Australia membership, services and products 
  • Providing advice, information and solutions to members and non members
  • Take the time to understand members’ needs and goals to develop personalized solutions
  • Engaging with key stakeholders to access correct information and the most appropriate member outcomes
  • Providing feedback to leaders to continual improve the products and services available
  • Making recommendations on continuous personal improvement & development based on leader feedback

 

Skills and Experience Required

 

  • Previous experience in a Customer Service or People Focused role
  • A willingness and interest in interacting with different personalities
  • Someone who wants to be apart of a collaborative team
  • Basic software skills to take notes in our CRM system and make records

 

Benefits of Joining CPA

 

At CPA Australia, people are at the heart of what we do. We promote and encourage an inclusive and diverse workplace where everyone can be their best.

 

CPA Australia Employee Benefits include:

 

  • Access to Learning & Professional Development Opportunities
  • Join a supportive team
  • Work for a member-based organisation without the stress of sales targets
  • Paid parental, volunteer and study leave
  • Annual incentive scheme
  • Discounts on health insurance, automotive, fuel, banking and many more
  • Become part of a well-known global brand and make global connections

 

 

How do I Apply?

 

Click Apply Now to submit your application for this opportunity! Should you require more information on the role, feel free to contact the Recruitment Team at employment@cpaaustralia.com.au

 

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-us/careers.

 

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