Job Description

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Student Services Officer

Advertiser: Milestones English AcademyMore jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Education & Training, Student Services

Milestones English Academy is a provider of intensive English language courses to overseas students (ELICOS). Located in Melbourne CBD, the learning experience is easily accessible from all around the city. Our variety of English courses have been carefully designed to benefit and assist international students. Our main purpose is to make learning experience in Australia extraordinary! We are an equal opportunity employer.

What we are looking for:
•    You are passionate about the student experience and are always on the look-out for how things can be done better
•    You are a great team player and care about the success of those around you
•    You love working one-on-one with students to help them get what they need
•    You have sensational people skills that allow you to get in front of problems and assist students with their queries
•    You thrive in a dynamic environment and working across operational and academic teams


Key responsibilities will include:
•    Providing high-quality face to face, telephone, and email support to our students
•    Contributing to the continuous improvement of student systems and internal processes
•    Managing student enrolments 
•    Processes special consideration, withdrawals, deferrals and student progression and deliver to related departments
•    Maintaining accurate student records ensuring a high level of confidentiality

 

 Key selection criteria include: 
•    Experience working in Education environments
•    Strong skills in Microsoft Office (especially  Word, Excel, Outlook) and database
•    Ability to work in a fast-paced environment 
•    Ability to meet deadlines and priorities

Soft Skill Attributes
•    High level administration and organization skills
•    Strong verbal and written communication skills
•    Experience handling customer queries
•    Problem solving skills
•    Confident in liaising with internal and external stakeholders
•    Excellent attention to detail
•    Experience in using Wisenet

How to Apply

To apply click the 'Apply' the link below. Please submit a cover letter and curriculum vitae highlighting relevant experience.

Please note only selected candidates will be contacted.

Milestones English Academy | 1300 991 716 | info@milestonesenglish.com.au
www.milestonesenglish.com.au

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