Job Description

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Account Manager - Event Ticketing

Advertiser: IWannaTicketMore jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Advertising, Arts & Media, Agency Account Management

IWannaTicket is a full service event ticketing platform. We provide enterprise-quality support to professional event organisers, including some of the largest festivals in Australia. 

We are unrelentingly committed to our clients. Our team of ticketing experts help solve complex ticketing problems. We are currently looking for someone to join our team.

The Role

This position plays an important role in ticketing operations and is responsible for providing clients a high level of support in using our platform.

Key Responsibilities:

  • Become an expert in all aspects of our platform

  • Day to day management of client support requests

  • Utilizing SaaS services and managing service providers 

  • Assist with onboarding and training of the platform with new clients

  • Oversee event execution, including communicating with and managing relevant stakeholders (both internal and external) in the lead up to, during, and after events.


The successful applicant will:

  • Be a stickler for attention to detail

  • Have the ability to problem solve and work independently in a changing and multitasking environment

  • Have a proactive work ethic

  • Have excellent verbal and written communication skills


As a team member, you will:

  • Be adaptable, able to mould to an ever changing environment

  • Have the proven ability to problem solve, being able to think of and implement  innovative solutions to everyday problems

  • Have well developed time management skills

  • Be comfortable with numbers and reporting

  • Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery

  • Be able to quickly establish rapport and develop client relationships

  • Be a team player willing to strive to deliver exceptional results



  • Experience working with software & technology

  • Well developed skills using Google Docs and Excel

  • Experience in ticketing or event management a plus


We are based in Paddington and this role offers the chance for a great work/life balance whilst also having a great career.

Part Time option for this role will also be considered for the right candidate

 To apply please complete the submission via Seek or email and include a cover letter outlining why you think you would be right for the role.


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?

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