Job Description

Job Header

IT Support - 1st / 2nd Line

Advertiser: FourQuarters RecruitmentMore jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support - 1st / 2nd Line

IT Support / Service Desk - 1st / 2nd Line 

My client will also consider graduates with a positive attitude towards self-development. 


The Company 

They are one of the world's leading port network. With over 30,000 employees, operating ports and terminals in 27 countries in Asia, the Middle East, Africa, Europe, the Americas, and Australasia.

They have 500 staff in Sydney and approx 20 technical team members that you will be able to bounce ideas off every day. 

The Role 

Provide first and second level technical support to internal staff and external customers. Escalate issues that you are unable to resolve. 

This role will be rosta based shared among 4 people. The shifts are worked in 12-hour blocks from 0600-1800 and vice versa. Please do not apply if you are not willing to work on a rosta. 


 
 Skills and Experience 

  • Strong knowledge of Microsoft based software with emphasis on Windows 7 and Office 2010 / 2013.
  • Incident management experience – Management and ownership of incidents including business and external customer expectations and communications
  • Basic Active Directory administration skills
  • Troubleshooting Outlook 2010 / 2013 within a network environment (permissions, calendar sharing, delegation)
  •  Exposure to EDI / B2B related support issues
  • Excellent verbal communication skills and telephone manner

Desirable
  • An ITIL qualification is preferable
  • Understanding of the extended Supply Chain / Logistics in Australia
www.fourquarters.com.au
IT Support / Service Desk - 1st / 2nd Line 

My client will also consider graduates with a positive attitude towards self-development. 


The Company 

They are one of the world's leading port network. With over 30,000 employees, operating ports and terminals in 27 countries in Asia, the Middle East, Africa, Europe, the Americas, and Australasia.

They have 500 staff in Sydney and approx 20 technical team members that you will be able to bounce ideas off every day. 

The Role 

Provide first and second level technical support to internal staff and external customers. Escalate issues that you are unable to resolve. 

This role will be rosta based shared among 4 people. The shifts are worked in 12-hour blocks from 0600-1800 and vice versa. Please do not apply if you are not willing to work on a rosta. 


 
 Skills and Experience 

  • Strong knowledge of Microsoft based software with emphasis on Windows 7 and Office 2010 / 2013.
  • Incident management experience – Management and ownership of incidents including business and external customer expectations and communications
  • Basic Active Directory administration skills
  • Troubleshooting Outlook 2010 / 2013 within a network environment (permissions, calendar sharing, delegation)
  •  Exposure to EDI / B2B related support issues
  • Excellent verbal communication skills and telephone manner

Desirable
  • An ITIL qualification is preferable
  • Understanding of the extended Supply Chain / Logistics in Australia

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