Job Description

Job Header

Inbound Contact Centre Consultants - Accounts Inquiries

Advertiser: TactiCall Recruitment ServicesMore jobs from this company

Job Information

Job Listing Date
21 Oct 2019
Location
Brisbane, CBD & Inner Suburbs
Salary
$50000 - $60000 per annum, $50,500 + Super + Bon
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Inbound Contact Centre Consultants - Accounts Inquiries

Work for this global icon in freight delivery. Help provide insanely customer centric service to predominantly small to medium businesses all over Australia who are sending international freight. 

What will you do? 

You will be the first point of contact for small to medium business making accounts enquiries. Whilst navigating multiple systems you will service inbound calls, emails and outbound calls for internal and external stakeholders on customer accounts issues including:

  • Invoice queries
  • Account balances
  • Complex disputes
  • Credit notes
  • Recent transaction history
When will you do it? 

You will be based in the Brisbane CBD working anywhere between 6.00am - 5.00pm Monday to Friday. 

How will you succeed? 

You will receive structured induction and training and then ongoing support. 

What will you bring to the role?
  1. Previous experience in a high volume inbound environment with Key Performance Indicators (KPIs)
  2. Previous experience in a complex problem solving position
  3. You must be insanely customer centric and have a genuine desire to go out of your way to service your customer
  4. You would have worked with multiple systems to service your customers successfully
  5. Time management including the ability to prioritise tasks in order to meet set deadlines and goals.
  6. Contact Centre experience will be highly regarded.

What’s in it for you?
  1. $50,500 + Super + Bonus up to 10% of salary
  2. Permanent Full-Time
  3. Brisbane CBD Location in brand new office
  4. Hours between 6.00am – 5.00pm Monday to Friday
  5. Brilliant prospects for career development
  6. The opportunity to work for an international global icon

How to Apply:
Interviews commence this week. Click the apply button and ensure you attach an up to date resume.
You must be a permanent resident or have unlimited working rights in Australia to apply for this position.
Before applying please ensure you read, understand and accept the terms outlined in our Privacy Policy which can be viewed at http://www.tacticall.com.au/page/about-us/privacy-statement/

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and following us on Linkedin.
tacticall recruitment | tacticall.com.au
Work for this global icon in freight delivery. Help provide insanely customer centric service to predominantly small to medium businesses all over Australia who are sending international freight. 

What will you do? 

You will be the first point of contact for small to medium business making accounts enquiries. Whilst navigating multiple systems you will service inbound calls, emails and outbound calls for internal and external stakeholders on customer accounts issues including:

  • Invoice queries
  • Account balances
  • Complex disputes
  • Credit notes
  • Recent transaction history
When will you do it? 

You will be based in the Brisbane CBD working anywhere between 6.00am - 5.00pm Monday to Friday. 

How will you succeed? 

You will receive structured induction and training and then ongoing support. 

What will you bring to the role?
  1. Previous experience in a high volume inbound environment with Key Performance Indicators (KPIs)
  2. Previous experience in a complex problem solving position
  3. You must be insanely customer centric and have a genuine desire to go out of your way to service your customer
  4. You would have worked with multiple systems to service your customers successfully
  5. Time management including the ability to prioritise tasks in order to meet set deadlines and goals.
  6. Contact Centre experience will be highly regarded.

What’s in it for you?
  1. $50,500 + Super + Bonus up to 10% of salary
  2. Permanent Full-Time
  3. Brisbane CBD Location in brand new office
  4. Hours between 6.00am – 5.00pm Monday to Friday
  5. Brilliant prospects for career development
  6. The opportunity to work for an international global icon

How to Apply:
Interviews commence this week. Click the apply button and ensure you attach an up to date resume.
You must be a permanent resident or have unlimited working rights in Australia to apply for this position.
Before applying please ensure you read, understand and accept the terms outlined in our Privacy Policy which can be viewed at http://www.tacticall.com.au/page/about-us/privacy-statement/

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and following us on Linkedin.

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