Job Description

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General Manager

Advertiser: The Mind RoomMore jobs from this company

Job Information

Job Listing Date
22 Oct 2019
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
CEO & General Management, General/Business Unit Manager

*Please find instructions for application process below*

This small sized, big thinking, health, wellbeing and performance psychology practice is looking for a self-motivated leader to join their team. With experience in business operations and management, as well as the growth-mindset to seek and achieve sustained business success, the ideal candidate will be eager to tackle everything from business process improvement and people leadership to growing the business’ bottom line.

The successful candidate for this role should possess excellent strategic thinking and leadership qualities. We highly value someone with the capacity to relate well to others and take good care of interpersonal relationships. We are a small team so we need you to be flexible, able to think on your feet, and ready to lead by example. A genuine interest in mental health, wellbeing and performance psychology as a means of improving the lives of others is a must.

About the Mind Room:

We believe that when people know more about how their minds work, they suffer less and live more meaningful, connected and satisfying lives. We are about sharing psychological knowledge and tools to empower individuals and communities to not just survive, but thrive.

Our mission at The Mind Room is to enhance people’s health and wellbeing, so they can live their best life. We empower people to tailor their own health and happiness plan, so it is sustainable, meaningful and helps them navigate the joys, sorrows, stressors and opportunities that life offers. We value integrity, connection, curiosity, action and joy.

We focus on alleviating mental illness, building wellbeing and enhancing performance (in life, work and sport) with a focus on ACT, CBT, performance psychology, mindfulness and wellbeing science. Our key work streams include:

1. Individual therapy, wellbeing and performance coaching.

2. Psychoeducation training workshops, programs and events.

3. Business and community consulting for mental health and wellbeing advice, strategy and projects.

Key Responsibilities:

This role is responsible for (but not limited to):

● The overall management of the business, including daily business operations, business systems, policies, processes and quality control.

● Financial management including creating and managing budgets and forecasts, analysing accounting and financial data, improving revenue and managing debt, quality control of daily financial operations.

● Human resource management including policies and processes, recruitment and managing employees, evaluating performance and productivity, oversight of staff training and professional development.

● Maintaining a positive work culture that reflects our organisational values.

● Researching, identifying and implementing business growth opportunities.

● Advising and reporting to the Directors.

Required Skills, Experiences & Attributes:

Business management: Has 10+ years business and management experience, in health or a related field, supporting commercial businesses to develop and grow. Able to develop and implement a 5-year business plan including budget and resource allocation; prioritise key activities; manage staff, contractors and agencies to help deliver on these priorities.

Operations management: Develop, implement and review business systems and processes to maintain efficiency and quality. E.g., IT and telecommunications, client triage and engagement processes, human resources, finances etc.

Leadership: Can assume full responsibility for people and business management. Communicates well with the Directors and empowers others to contribute meaningfully and feel valued by the organisation.

Strategic thinker: Can think and plan strategically. Is able to clearly identify key priorities and anticipate future business needs. Knows when to plan and when to take action.

Finances: Has financial management skills including creating and managing budgets and forecasts, analysing accounting and financial data, improving revenue and managing debt, quality control of daily financial operations. Has demonstrated experience planning for and achieving financial targets. Can pursue financial profit without compromising organisational values and culture.

Human Resources: Has a good understanding of fair work principles and employment contracts and law. Is able to develop and manage HR policies and processes. Has recruitment, training and people management skills. Knows how to create and sustain a healthy working culture, and manage risk.

Communication: Demonstrates excellent interpersonal skills and able to present well in writing and verbally. Has direct experience of preparing reports, strategic plans, contracts, scope of work, etc.

Stakeholder engagement: Has experience identifying, prioritising, building and maintaining key internal and external stakeholder relationships.

Organisation: Able to plan, prepare and execute key priorities in a timely manner, with the resources available. Pays attention to the detail and anticipates risk and opportunities.

Team Player: Desire to work as part of a small team and understanding of how to effectively manage team relationships, helping to make all our lives a little easier and more joyful.

Proactive and Flexible: Able to work across multiple projects simultaneously and respond quickly to requests, either doing it yourself or allocating resources to the task. Is proactive, self-managing and has a can do attitude.

Tech Savvy: Comfortable and capable using typical office technologies like Google Drive, Word, Excel and business specific software such as Xero and HealthKit (now called Halaxy).


• Degree in Business Management, Administration or Finance

• Psychology, medical or allied health business management experience.

Key Internal Relationships:

Reports to: Directors

Manages: Practice Manager; Clinical Manager; Business & Programming Manager.

Oversight of: Front of House team; Clinical contractors, workshop facilitators and psychology content specialists (various); non-clinical contractors or vendors (various)


Please submit your resume along with a cover letter or a cover-video (max 1 minute) to Megan Sheehy at:

Applications close COB, Monday 18th November, 2019.

For enquiries about the position please email Megan Sheehy at

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