Job Description

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Customer Service & Admin Team Member

Advertiser: Bensons Trading CompanyMore jobs from this company

Job Information

Job Listing Date
22 Oct 2019
Melbourne, Western Suburbs
Work Type
Full Time
Administration & Office Support, Client & Sales Administration
  • Immediate Start
  • Friendly Team Environment
  • Monday- Friday position
  • Inward and Outbound sales 

We are seeking a highly motivated Customer Service and Admin Team Member to join us in a fast-paced role within the Toy and Novelty industry. A high level of attention to detail and exceptional customer service skills are a must.

Duties & Responsibilities

  • Professionally handle incoming calls from new and existing customers.
  • Provide appropriate product information and pricing by identifying customer needs.
  • Close sales - following them from initial contact, order entry and processing, through to dispatch.
  • Ensure retention and growth of customer base across key business areas and promote repeat orders.
  • Accurately and concisely relaying messages
  • Maintaining client relationships and dealing with customer complaints, including social media accounts
  • General housekeeping duties & office maintenance, inclusive of Showroom display
  • Assist with upkeep of system data integrity
  • Provide overflow support and assistance to management as required
  • General admin support (scanning, electronic filing etc) & ad-hoc duties as required

Experience in B2B customer service or sales is desired but not essential 

Required Skills & Experience

  • We are seeking applications who have worked in a fast paced environment who can learn quickly
  • Professional phone manner
  • Ability to communicate with all levels of the workforce
  • Reliable & a self starter who shows initiative
  • Intermediate Microsoft Office skills - Word, Excel & Outlook

To be considered for this role you will have administration experience and a solid background in customer service and data entry. You will be easy going, professional, commercially minded and be able to handle pressure. A full driver's license is also preferred but not essential. 

Only shortlisted applicants will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have order processing experience?
  • Do you have experience in a sales role?
  • Do you own or have regular access to a car?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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