Job Description

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Student Support Officer

Private Advertiser

Job Information

Job Listing Date
22 Oct 2019
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Education & Training, Student Services

This is your opportunity to join a driven positive team - with an established Registered Training Organisation primarily providing trade-focused VET training including Commercial Cookery/Hospitality, Automotive, and Carpentry to an international cohort. Our focus is delivering trade relevant quality training – with real outcomes for our students.

We are seeking a passionate professional, enthusiastic Student Support Officer to join our Brisbane team, to provide student and administrative support.  

The Role

As our new Student Services Adviser you will play a key role in providing the high level student satisfaction that is paramount in our business.  This is your chance to develop your skills within a dynamic organisation. In this role you will be responsible for a range of functions contributing to the effective enrolment, engagement and administration of our students including but not limited to;

  • Providing on-going support to students regarding fees and course advice
  • Ensuring accurate assessment and processing of all student functions across course cycle including enrolments, exemptions and course changes etc.
  • Ensuring the accurate recording of student information using our student management systems
  • Resolving queries and problems accurately and in a  timely manner, ensuring all student issues are managed to completion

The role requires a high degree of initiative and self-management, and requires someone who thrives in a high performing, customer focused and principles based environment. 

Must have Skills

  • Efficient and highly skilled professional attitude and approach
  • Administration experience essential
  • High level written and communication skills
  • Exceptional customer service skills
  • Responsive and flexible approach
  • A passion for real world engagement with students, face-to-face and over the phone
  • Must display exceptional organisation and communication skills
  • The ability to prioritise work and to be able to deal with customer service problems

This is a full time role – ready for the right candidate to a giant step forward in their career- it you want that to be you, apply now!



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