Job Description

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Cover Review Consultant

Advertiser: Medibank Private3.1 out of 53.1 overall rating (235 employee reviews) More jobs from this company

Job Information

Job Listing Date
23 Oct 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Sales - Inbound

Cover Review Consultant

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

 

The Opportunity

The Cover Review Consultant will conduct both inbound and outbound telephone contact functions and discuss varied options for members wishing to cease or review their membership. Based in our award winning office, you will be working on a rotating roster, Monday to Friday between the hours of 8:00am – 8:00pm.

Key responsibilities will include:

  • Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
  • Proactively identify opportunities to add value to members existing level of cover where necessary.
  • Conduct health cover reviews to ensure customers are on the best cover for their needs, and in doing so meet or exceed sales targets
  • Providing best-in-class service that exceeds customer satisfaction as measured through our customer satisfaction surveys

 

About You

To be successful in this role you must have previous experience in a sales and/or retention role with a proven track record of meeting and exceeding targets. You will have a positive, compassionate and outgoing phone manner, strong computer skills and the ability to navigate through multiple systems. You will have excellent relationship building and negotiation skills and be comfortable presenting products or services over the phone.

A career with us

With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people [link removed]. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.

To start small and impact bigger.

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

 

The Opportunity

The Cover Review Consultant will conduct both inbound and outbound telephone contact functions and discuss varied options for members wishing to cease or review their membership. Based in our award winning office, you will be working on a rotating roster, Monday to Friday between the hours of 8:00am – 8:00pm.

Key responsibilities will include:

  • Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
  • Proactively identify opportunities to add value to members existing level of cover where necessary.
  • Conduct health cover reviews to ensure customers are on the best cover for their needs, and in doing so meet or exceed sales targets
  • Providing best-in-class service that exceeds customer satisfaction as measured through our customer satisfaction surveys

 

About You

To be successful in this role you must have previous experience in a sales and/or retention role with a proven track record of meeting and exceeding targets. You will have a positive, compassionate and outgoing phone manner, strong computer skills and the ability to navigate through multiple systems. You will have excellent relationship building and negotiation skills and be comfortable presenting products or services over the phone.

A career with us

With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people [link removed]. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.

To start small and impact bigger.

Right to live and work

You must have the right to live and work in this location to apply for this job.

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