Job Description

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Customer Service Officer

Advertiser: MEGT3 out of 53.0 overall rating (77 employee reviews) More jobs from this company

Job Information

Job Listing Date
4 Nov 2019
Location
Adelaide
Salary
$48,000 + staff benefits
Work Type
Full Time
Classification
Administration & Office Support, Administrative Assistants

Customer Service Officer

  • Exciting full-time opportunity within a professional and highly dedicated team.
  • Broad range of professional development available.
  • Experience great staff benefits while working for Australia's largest and only national ANP.

 

About the Role:

Based in our Adelaide office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the specific line manager, you will provide an important support role within MEGT ANP Division. You will be responsible for providing internal and external clients excellent customer service with resolved outcomes.

This must be provided in line with measured Key Performance Indicators (KPIs), as well as being compliant with all aspects of the Australian Apprenticeship Federal and State Guidelines, together with any administrative processes required to achieve this goal.

 

Selection Criteria:

  • ability to work in a team environment and be receptive to change
  • proven experience in meeting set targets, KPI's and customer service standards
  • ability to interpret and apply relevant policy and legislation
  • accurate and efficient data entry skills with attention to detail
  • high level of computer literacy across a range of devices and programs.

The successful applicant will be required to undertake a Police Check and any State/Territory Working with Children Check (where applicable).

A base salary of $48,014 plus 9.5% superannuation and 17.5% leave loading will be on offer to the successful candidate.

 

How to Apply

Please submit your cover letter (inclusive of a selection criteria response) and resume via the Apply button below.

To obtain a position description, please see Customer Service Officer - CPU. For all further queries please email megtrecruitment@megt.com.au quoting the reference number 1838.

Applications close 5pm Wednesday 13 November, 2019.

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

Please note: By providing referee contact details you are consenting to MEGT contacting any nominated referee/s after interview.

To find out more about MEGT, please visit our website at www.megt.com.au

 

About MEGT

Established in 1982, MEGT (Australia) Ltd is an Australian not-for-profit organisation that provides a range of quality solutions to employers, apprentices, trainees and job seekers in local communities nationwide. MEGT (Australia) Ltd employs approximately 650 staff members in offices across every state in Australia and in the ACT.

 

Our Culture

We are committed to providing an inclusive and collaborative environment for our staff. Our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities they need to deliver our goals. We do this by:

  • making the health and safety of our workers our highest priority and providing a safe and healthy work environment
  • attracting, retaining and developing the right people for the right roles
  • understanding each other, embracing our differences and welcoming a workforce that reflects the diversity of the communities we serve.

 

The MEGT Difference

Some of the benefits we offer include:

  • 17.5% leave loading
  • 3-day Christmas-New Year closedown as a gift
  • opportunity for career progression within a national organisation.

For further information, please visit Careers at MEGT

megt.com.au
  • Exciting full-time opportunity within a professional and highly dedicated team.
  • Broad range of professional development available.
  • Experience great staff benefits while working for Australia's largest and only national ANP.

 

About the Role:

Based in our Adelaide office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the specific line manager, you will provide an important support role within MEGT ANP Division. You will be responsible for providing internal and external clients excellent customer service with resolved outcomes.

This must be provided in line with measured Key Performance Indicators (KPIs), as well as being compliant with all aspects of the Australian Apprenticeship Federal and State Guidelines, together with any administrative processes required to achieve this goal.

 

Selection Criteria:

  • ability to work in a team environment and be receptive to change
  • proven experience in meeting set targets, KPI's and customer service standards
  • ability to interpret and apply relevant policy and legislation
  • accurate and efficient data entry skills with attention to detail
  • high level of computer literacy across a range of devices and programs.

The successful applicant will be required to undertake a Police Check and any State/Territory Working with Children Check (where applicable).

A base salary of $48,014 plus 9.5% superannuation and 17.5% leave loading will be on offer to the successful candidate.

 

How to Apply

Please submit your cover letter (inclusive of a selection criteria response) and resume via the Apply button below.

To obtain a position description, please see Customer Service Officer - CPU. For all further queries please email megtrecruitment@megt.com.au quoting the reference number 1838.

Applications close 5pm Wednesday 13 November, 2019.

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

Please note: By providing referee contact details you are consenting to MEGT contacting any nominated referee/s after interview.

To find out more about MEGT, please visit our website at www.megt.com.au

 

About MEGT

Established in 1982, MEGT (Australia) Ltd is an Australian not-for-profit organisation that provides a range of quality solutions to employers, apprentices, trainees and job seekers in local communities nationwide. MEGT (Australia) Ltd employs approximately 650 staff members in offices across every state in Australia and in the ACT.

 

Our Culture

We are committed to providing an inclusive and collaborative environment for our staff. Our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities they need to deliver our goals. We do this by:

  • making the health and safety of our workers our highest priority and providing a safe and healthy work environment
  • attracting, retaining and developing the right people for the right roles
  • understanding each other, embracing our differences and welcoming a workforce that reflects the diversity of the communities we serve.

 

The MEGT Difference

Some of the benefits we offer include:

  • 17.5% leave loading
  • 3-day Christmas-New Year closedown as a gift
  • opportunity for career progression within a national organisation.

For further information, please visit Careers at MEGT

The application form will include these questions:
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • I agree that my application may be considered for relative MEGT vacancies.

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