Job Description

Job Header

Customer Service Officer

Advertiser: Blacktown City Council4.4 out of 54.4 overall rating (20 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Nov 2019
Location
Sydney, Parramatta & Western Suburbs
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Officer

Job No: BC1368

Location: Blacktown, NSW

Blacktown City Council is the second largest Council in New South Wales and a leader in the growth and development of the Western Sydney region. With a population of over 360,000 and a total of 48 residential suburbs, working in Blacktown City provides a wide portfolio of professional opportunities.

Located in the heart of Greater Sydney, between Sydney City and the Blue Mountains, Blacktown is home to a widely diverse and proud community of more than 180 represented nationalities. 

About the opportunity

  • Permanent, full-time position
  • Working within an award winning call centre 
  • Focus on customer service.

The Blacktown City Information Centre is at the forefront of Council's interface with its customers. In this role you will provide a high level of customer service to customers requiring information concerning Council's products and services.

We are looking for someone who is interested in joining a highly competent team who is focused on providing high quality support and service to its customers through meeting and exceeding their needs.

Council's hours of operation are 8:00 am to 5:30 pm, Monday to Friday and start and finish times will vary.


Qualifications and experience

Essential:

  • Appropriate work-related administrative qualifications, with preference for applicants who have completed a Certificate of Attainment in a related customer service course
  • Demonstrated customer service experience in a high volume area 
  • Experience in computer applications.

Desirable:

  • Previous experience in local government.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • A competitive salary range of $1,153.50 - $1,292.00 (Grade 7) per week will be offered based on qualifications and experience
  • 35 hour working week 
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random tests, tests where there may be reasonable suspicion and / or post reportable incident testing for Council workers.


Best of luck.


Closing Date:       22 November 2019         

Contact Officer:   Karen Marsh on 9839 6290

INTERNAL REF:   BCC734

To apply visit the Council's website www.blacktown.nsw.gov.au

Job No: BC1368

Location: Blacktown, NSW

Blacktown City Council is the second largest Council in New South Wales and a leader in the growth and development of the Western Sydney region. With a population of over 360,000 and a total of 48 residential suburbs, working in Blacktown City provides a wide portfolio of professional opportunities.

Located in the heart of Greater Sydney, between Sydney City and the Blue Mountains, Blacktown is home to a widely diverse and proud community of more than 180 represented nationalities. 

About the opportunity

  • Permanent, full-time position
  • Working within an award winning call centre 
  • Focus on customer service.

The Blacktown City Information Centre is at the forefront of Council's interface with its customers. In this role you will provide a high level of customer service to customers requiring information concerning Council's products and services.

We are looking for someone who is interested in joining a highly competent team who is focused on providing high quality support and service to its customers through meeting and exceeding their needs.

Council's hours of operation are 8:00 am to 5:30 pm, Monday to Friday and start and finish times will vary.


Qualifications and experience

Essential:

  • Appropriate work-related administrative qualifications, with preference for applicants who have completed a Certificate of Attainment in a related customer service course
  • Demonstrated customer service experience in a high volume area 
  • Experience in computer applications.

Desirable:

  • Previous experience in local government.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • A competitive salary range of $1,153.50 - $1,292.00 (Grade 7) per week will be offered based on qualifications and experience
  • 35 hour working week 
  • Opportunity to participate in Council's flextime arrangement
  • Employee benefits such as leave entitlements (where applicable), 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random tests, tests where there may be reasonable suspicion and / or post reportable incident testing for Council workers.


Best of luck.


Closing Date:       22 November 2019         

Contact Officer:   Karen Marsh on 9839 6290

INTERNAL REF:   BCC734

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.