Job Description

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Network Engineer

Advertiser: Launch Recruitment Pty LtdMore jobs from this company

Job Information

Job Listing Date
10 Nov 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Engineering - Network
Join an exciting Network engineer role for one of the leading global provider of satellite broadband communications. The role is based in St Kilda and is a Perm role.

As a NOC Engineer, you will oversee intricate network components and monitor network systems. You will be accountable for network management and troubleshooting on a daily basis within a working environment that includes network maintains and performance management.

Key accountabilities:
  • Monitoring and Troubleshooting Networks 
  • Carrying out network and telecommunication equipment.  
  • Providing 100% support to customers and resolving issues. 
  • Providing Preventative Maintenance of Network Equipment
  • Configuring new servers, run tests, and performing upgrades to software to ensure networks run with no interruption due to failures or outages. 
  • Scheduling Field Technicians to address networking issues on-site
  • Relaying details about network issues to field technicians and scheduling them for client locations to work on networking equipment.
  • Maintaining field technician/vendors schedules, assisting technicians on the phone, and keeping records of repairs made for each client. 
  • Documenting Calls and Service Results 
  • Documenting all incoming calls and recording the technical issues addressed in each call. 
  • Maintaining logs of resolutions, communicate with vendors about ongoing problems, and using a ticketing system to update information regarding the progress of each call.

Position requirements:
  • Good knowledge or experience working on satellites
  • Knowledge of TCP/IP protocols, as well as the ability to use diagnostic tools such as traceroute, ping, packet analyser - obligatory
  • Knowledge with Radio technology -Advantage
  • Experience in high tech/IT customer support - Advantage
  • Working with Linux and Windows operating environments - Advantage
  • Previous experience in the telecom domain, infrastructure, network implementation & administration, installations and troubleshooting - Advantage
  • Good communication skills and teamwork, flexible.

Contact
Prachi Nawathey
03 83999949

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