Job Description

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Customer Service Supervisor

Advertiser: Hertz Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
26 Nov 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Retail & Consumer Products, Management - Department/Assistant

Customer Service Supervisor

Ace Rental Cars is a brand operated by The Hertz Corporation, a global leader in car rentals. With locations across Australia and New Zealand, Ace customers are focused on getting the most out of their adventure. Our goal is to be the very best at what we do by renting cars better than anyone else.

 

We’re looking for a customer focused, high performing Customer Service Supervisor to join our exceptional teams and continue our success in the future of car rental. At Ace, you’re in the driver’s seat to achieve your full potential and grow your career.

 

What is this role all about?

The primary responsibility of this role will be to lead and coach the frontline team at our Sydney operations to deliver customer service excellence and to achieve revenue growth through sales options. Specific focus will be on;

  • Hold daily briefings with your team to communicate strategies, actions, and business performance
  • Personally manage key customer relationships and support team in dealing with customer issues
  • Continuously analyse customer satisfaction scores and take corrective actions
  • Plan & schedule staffing levels in line with business volume and targets
  • Continuously train and coach all employees

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Previous supervisory/management experience in a customer service orientated environment
  • Proven ability to lead, grow and maintain a cohesive and high performing team
  • Planning, organization & time management skills
  • Excellent customer service and sales skills
  • The ability to work in a fast paced and challenging environment.

 

What do you get?

In return for your hard work and dedication, you will be rewarded with:

  • Career growth and development opportunities
  • A supportive team environment
  • Attractive employee fringe benefits
  • Excellent organisational culture
  • Fully maintained company vehicle and tolls provided!

 

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note: Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. Hertz are committed to equal opportunity employment through fair recruitment practices.

Ace Rental Cars is a brand operated by The Hertz Corporation, a global leader in car rentals. With locations across Australia and New Zealand, Ace customers are focused on getting the most out of their adventure. Our goal is to be the very best at what we do by renting cars better than anyone else.

 

We’re looking for a customer focused, high performing Customer Service Supervisor to join our exceptional teams and continue our success in the future of car rental. At Ace, you’re in the driver’s seat to achieve your full potential and grow your career.

 

What is this role all about?

The primary responsibility of this role will be to lead and coach the frontline team at our Sydney operations to deliver customer service excellence and to achieve revenue growth through sales options. Specific focus will be on;

  • Hold daily briefings with your team to communicate strategies, actions, and business performance
  • Personally manage key customer relationships and support team in dealing with customer issues
  • Continuously analyse customer satisfaction scores and take corrective actions
  • Plan & schedule staffing levels in line with business volume and targets
  • Continuously train and coach all employees

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Previous supervisory/management experience in a customer service orientated environment
  • Proven ability to lead, grow and maintain a cohesive and high performing team
  • Planning, organization & time management skills
  • Excellent customer service and sales skills
  • The ability to work in a fast paced and challenging environment.

 

What do you get?

In return for your hard work and dedication, you will be rewarded with:

  • Career growth and development opportunities
  • A supportive team environment
  • Attractive employee fringe benefits
  • Excellent organisational culture
  • Fully maintained company vehicle and tolls provided!

 

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have a current Australian driver's licence?

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