Job Description

Job Header

Team Member

Advertiser: No1 Lounges LtdMore jobs from this company

Job Information

Job Listing Date
14 Nov 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$30 p/h
Work Type
Casual/Vacation
Classification
Hospitality & Tourism, Waiting Staff

No1 provides passengers with the opportunity to make the most of their pre-flight time. During 2017 No1 welcomed 1.5m passengers from all cabin classes to indulge in a wide range of facilities, from fully-tended bars to bedroom pods. We are excited about our expansion into the Australian markets and are looking for talented individuals to join our team to help roll out a set of lounges in Sydney, Melbourne & Brisbane international Airports.

PURPOSE

You are integral to the delivering our excellent service and championing the guest experience in your section.  You are a brand ambassador and engage with each guest to ensure that we deliver a great experience every time.

KEY RESPONSIBILITIES

  • Ownership of your section(s), taking pride in your area of responsibility and having a keen eye for detail
  • Ensure your section(s) are well-stocked to pristine clean in line with SOPs all at times
  • Ensuring our high standards are always upheld and consistently delivered to our guests
  • Deliver excellent customer service with an in-depth knowledge of our products & services
  • Presentation perfect, wearing your uniform with pride - the lounge looks as good as you!
  • Engaging with every guest – ready to go the extra mile, each guest deserve a ‘hello’, ‘goodbye’ and a smile!
  • Proactive and professional when taking food orders and serving food/beverages
  • Assisting with any ad-hoc duties when required such as serving drinks behind the bar and back of hours duties
  • Always being organized and prepared, leaving nothing to chance

EXPERIENCE REQUIRED

  • Experience delivering premium hospitality
  • Experience in a customer service-based role
  • Experience in working shifts and nights

SALARY

  • $30.00 per hour
  • Superannuation guarantee
  • Shift penalties applicable under HIGA 2010
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?

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