Job Description

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Donor Relations and Database Entry Officer

Advertiser: Ted Noffs Foundation3.1 out of 53.1 overall rating (11 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Nov 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Part Time
Community Services & Development, Fundraising

"Our Mission is to help disadvantaged young Australians become advantaged. Together, we can continue to make a difference for the next generation of young Australians"

Type: Part Time (15 hours per week, flexible over the working days)

Location: Randwick NSW

Remuneration: Starts at SCHADS Award 2010 Level 2 + Full salary packaging options available

Founded in 1970, the Ted Noffs Foundation offers young people the support and opportunities to reach their full potential.

The Donor Relations and Database Entry Officer will be responsible for correspondence such as thank you letters and receipts on behalf of the Noffs Foundation. Where necessary the position will liaise with donors via phone and email, track giving levels and renewal schedules, process donations and maintain the accuracy of the database through ongoing maintenance and cleaning of donor information. This position will also be responsible for research funding prospects and opportunities.

The candidate must be able to exercise discretion in order to prioritise assignments and work under pressure, as many projects are time sensitive and involve concurrent deadlines and donor interaction. An eagerness to communicate and problem-solve with a positive attitude is essential.

Responsibilities and duties include:

  • Processing all donations including cash, cheques, credit cards and direct deposits.
  • Follow up of all declined and expired credit card donations.
  • Processing of monthly Regular Gifts.
  • Providing support for the Regular Giving program.
  • Ensuring donors receive correct receipts and thank you letters.
  • Preparing certificates of appreciation and letters of acknowledgement.
  • Liaising with donors to update their personal information.
  • Maintaining and update donor information on the database.
  • Assisting the Finance Team with the reconciliation of bank statements.
  • Working with the wider team, open incoming mail and prepare mail outs.
  • Working with the team to undertake administrative tasks as required, ensuring all incoming fundraising calls are answered.
  • Maintaining confidentiality at all times.
  • Prioritising and ensure that reports, documents and correspondence are compiled and/or dealt with efficiently and promptly.
  • Effectively collaborating with other team members and promoting knowledge sharing.

Essential Selection Criteria:

  • Year 12 or equivalent.
  • A solid understanding of donor management systems combined with a proven ability to understand data segmentation and reporting.
  • Advanced skills in Microsoft office suite.
  • A strong knowledge of fundraising and an understanding of the motivations as to why a donor would support a particular cause.
  • Relevant experience in fundraising in the not-for-profit sector.
  • Proven experience in data entry with high levels of accuracy.
  • Proven experience in customer service.
  • Skills in co-ordination, task and activity monitoring and delivery against objectives, methods and outcomes.
  • Ability to organise and prioritise work to meet multiple deadlines.
  • Ability to work in a team environment.
  • Confident, creative and motivated self-starter who completes tasks effectively and on time.
  • High level of professionalism and discretion to handle sensitive and confidential situations as it will involve working with and/or projects related to donors and trustees.
  • Current driver's licence and a good driving record.
  • Current and valid NSW Working With Children Check.

Desirable Selection Criteria:

  • Recognised tertiary qualifications or experience in events management, marketing, communication or fundraising.
  • Knowledge of principles and methods of fundraising, including the legal requirements to fundraise in all states and territories.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

How to Apply:

Submit your application via SEEK (Resume and Cover Letter addressing the Selection Criteria) by 29 November 2019.

Please apply via SEEK only. Applications will not be accepted if sent to the contact listed below.

For further information, contact us at successful applicants will be contacted. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Do you have experience working towards targets and KPIs?
  • Do you have customer service experience?
  • Do you have a current Working With Children (WWC) Check?

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