Job Description

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Student Advisor

Advertiser: Online Education ServicesMore jobs from this company

Job Information

Job Listing Date
15 Nov 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Education & Training, Student Services

Student Advisor

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is recognised as an innovative market leader and continues to go from success to success.

Our students are at the heart of everything we do, and our partner universities are committed to student outcomes that reflect high quality learning. Our partner universities include Swinburne, Western Sydney University and Queensland University whereby we deliver a quality range of Bachelor and Masters level programs.

OES has experienced tremendous student growth and success in just 8 years and through each chapter and each milestone, we celebrate success, develop our people, and continue to take pride in the preservation of our values based culture through passion for our students.

The workplace:

We do things differently around here. Our people-first culture proactively ensures we keep our finger on the pulse to understand employee engagement, as well as promote a respectful and balanced workplace where people genuinely feel connected to each other and the work they do. We keep our teams socially connected through a brilliant culture club who host a range of events and activities throughout the year, and take pride in the care and service we provide our students.

As an organisation, we take pride in promoting a diverse and inclusive workforce, and encourage organic growth and career advancement of our people. We run a comprehensive mentoring program, have various emerging leadership and coaching programs and invest greatly in professional training and development initiatives.

To see what a day in the life at OES looks like, check out this video on our website: https://www.oes.edu.au/careers/  

About the role

As a Student Advisor you are the first point of contact for students. The Student Advisor role is a unique role that supports students through their whole journey covering a wide range of queries, including general academic, emotional, technical as well as administrative queries.

To best support student needs, the Student Advisor role entails shift work, and highly values teamwork, empathy and quality service.

Must have's:

  • Minimum of a bachelor level degree 
  • Previous experience in a customer service focused role
  • Passionate about going the extra mile to help customers/students.

You should enjoy a structured role within a dynamic environment, and be able to work in role with shifts.

This is a full time, permanent role and you must be available to work shifts across the following hours:

Mon-Fri 8am-9pm (AEST), and weekends and public holidays from 10am-6pm (AEST). Penalty rates apply for weekends and public holidays.

Ready to join us?

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Applications without a cover letter will not be considered.

Chelsea Lowe
HR Recruitment Coordinator

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is recognised as an innovative market leader and continues to go from success to success.

Our students are at the heart of everything we do, and our partner universities are committed to student outcomes that reflect high quality learning. Our partner universities include Swinburne, Western Sydney University and Queensland University whereby we deliver a quality range of Bachelor and Masters level programs.

OES has experienced tremendous student growth and success in just 8 years and through each chapter and each milestone, we celebrate success, develop our people, and continue to take pride in the preservation of our values based culture through passion for our students.

The workplace:

We do things differently around here. Our people-first culture proactively ensures we keep our finger on the pulse to understand employee engagement, as well as promote a respectful and balanced workplace where people genuinely feel connected to each other and the work they do. We keep our teams socially connected through a brilliant culture club who host a range of events and activities throughout the year, and take pride in the care and service we provide our students.

As an organisation, we take pride in promoting a diverse and inclusive workforce, and encourage organic growth and career advancement of our people. We run a comprehensive mentoring program, have various emerging leadership and coaching programs and invest greatly in professional training and development initiatives.

To see what a day in the life at OES looks like, check out this video on our website: https://www.oes.edu.au/careers/  

About the role

As a Student Advisor you are the first point of contact for students. The Student Advisor role is a unique role that supports students through their whole journey covering a wide range of queries, including general academic, emotional, technical as well as administrative queries.

To best support student needs, the Student Advisor role entails shift work, and highly values teamwork, empathy and quality service.

Must have's:

  • Minimum of a bachelor level degree 
  • Previous experience in a customer service focused role
  • Passionate about going the extra mile to help customers/students.

You should enjoy a structured role within a dynamic environment, and be able to work in role with shifts.

This is a full time, permanent role and you must be available to work shifts across the following hours:

Mon-Fri 8am-9pm (AEST), and weekends and public holidays from 10am-6pm (AEST). Penalty rates apply for weekends and public holidays.

Ready to join us?

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Applications without a cover letter will not be considered.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • What's your highest level of education?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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