Job Description

Job Header

ICT Business Solutions Administrator

Advertiser: Montrose Therapy & Respite ServicesMore jobs from this company

Job Information

Job Listing Date
15 Nov 2019
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Information & Communication Technology, Business/Systems Analysts

About Us

With more than 80 years of experience behind us, Montrose has evolved into a modern, customer focused service provider supporting children and young people with a disability throughout Queensland. We offer a diverse range of high quality therapy and support services to children and young people in the community or at one of our Service Centres.

What sets us apart is the amazing team of people working with our customers and their families. Being part of the Montrose community means you’re making a positive difference to so many lives. We think you’ll love working here!

About the Role

We are looking for a ICT Business Solutions Administration superstar to support the business and be the key conduit between our end users, our CMS, and other ICT systems. This role reports directly to our ICT Business Systems Manager and is based from our Head Office located at Darra. Note, this is not a Helpdesk Support role.

This role will provide exposure to all parts of Montrose and enables you to directly shape the full life cycle of our ICT system enhancements. You will be playing an active role in future shaping our ICT systems, processes and procedures whilst ensuring our end users are able to fully maximise and grow their everyday working knowledge of our systems.

To fulfil this role you will be:

  • A service focussed individual, with a view to helping to improve our end user processes and system knowledge.
  • Future focused analytical thinker able to lead change.
  • A data loving individual, able to interpret and advise on data to enable sound business decisions.
  • Passionate about supporting end users improve their CMS knowledge through providing effective training and facilitation.
  • Able to develop robust UAT testing methodologies and report on outcomes and recommend improvements.
  • Experienced in requirements gathering, process improvement, writing and facilitating training modules, with exposure to technical & procedure writing.
  • Experienced with Salesforce as an end user, with willingness to grow your Salesforce knowledge.
  • Able to grow and maintain our L&D training library.
  • A business administrator/junior business analyst looking for a challenge or a salesforce end user ready to step up.

What we’re also looking for:

  • High attention to detail, with logical and analytical thought processes
  • Well developed verbal and written communication skills
  • Comfortable and confident interacting with a wide stakeholder group, able to adapt communication style according to audience
  • High level of organisational and time management skills
  • Confident in helping others to maximise their user experience of our ICT systems
  • Comfortable within an Agile environment, with evolving requirements
  • Exposure to Salesforce, Sharepoint, Skedulo and NetSuite will be an advantage.

To be considered for this role, you must also have:

  • Current Australian driver’s licence.
  • Current or be eligible to apply for a Working with Children Check (blue card) & Disability Services positive notice card (yellow card).
  • A certificate of completion of the NDIS Worker Orientation Module.

We encourage you to visit our website or jump onto our Facebook page and find out more about Montrose.

For a confidential discussion about this role, please contact Susie Bass, People & Culture Officer 07 3717 1168.

Montrose is committed to diversity in the workplace. We welcome applications from people of all cultural backgrounds, including Aboriginal and Torres Strait Islander people who are supported through the goals of our Reconciliation Action Plan.

As Montrose is a Not-For-Profit, you will have access to a wide range of benefits, including salary sacrifice.

To apply for this role please submit your resume and a covering letter via Seek.

Applications are open now and we will begin shortlisting immediately.


The application form will include these questions:
  • How much notice are you required to give your current employer?
  • Have you worked in a role which requires a sound understanding of the software development lifecycle?
  • Do you have experience working in a technical support role?
  • Do you have customer service experience?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role