Job Description

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Franchise Operations Manager

Advertiser: Appliance Tagging ServicesMore jobs from this company

Job Information

Job Listing Date
15 Nov 2019
Location
Melbourne, Bayside & South Eastern Suburbs
Work Type
Full Time
Classification
CEO & General Management, General/Business Unit Manager
 
Franchise Operations Manager
 

About the business and the role

ATS (Appliance Tagging Services) is an Australian-owned and operated electrical and fire safety services organisation.   Through our network of franchisees, ATS provides electrical safety and fire safety services to over 26,000 sites across Australia and have plans for expansion to New Zealand. 

ATS franchisees operate from home offices and utilise ATS’s proprietary hardware, software and business systems to operate their businesses.  The ATS support office provides data processing, invoicing, debt collection and business administration services to our franchisees, ensuring our franchisees are free to focus on service delivery and customer growth.

ATS franchisees provide services to some of Australia's largest retailers, SMEs, government sectors and educational institutions.  All ATS franchisees provide our full range of services.

Reporting to the General Manager, this is a full-time role responsible for supporting the ATS franchise network, ensuring compliance and growth of the network through development of existing franchisees and the successful training and onboarding of new franchisees.   This is NOT a sales recruitment role.

Key responsibilities will include but not be limited to:

  • To coordinate the onboarding of new franchisees following recruitment
  • To coordinate and deliver induction training for new franchisees
  • To coordinate ongoing training and support for the franchise network, and to assist franchisees with support programs and tools
  • Conduct regular franchisee performance reviews, monitor performance and coordinate methods for improvement
  • Assist franchisees with identifying areas to improve performance and developing action plan
  • To manage the process of renewal of franchise agreements
  • To monitor franchisee performance and compliance in line with ATS guidelines and objectives through structured franchisee visits, and to implement effective conflict resolution procedures.

What you will bring to the role:

  • Experience with onboarding of franchisees along with day to day liaison with franchisees.  
  • Experience with and understanding of the Franchise Code of Conduct.
  • Excellent training/coaching skills
  • Excellent communication skills and time management
  • Sound knowledge of Franchise Code of Conduct, FWA and CCA as it applies to franchising.

To be considered for this role you will have:

  • Ability to communicate with stakeholders at all levels, both internally and externally
  • Experience in all aspects of developing and maintaining franchise relationships
  • Capacity to manage financial reports and performance
  • High proficiency in the Microsoft office suite.
  • Ability to travel interstate when required (at times with minimal notice) and at high frequency
  • Proactive working style which demonstrates initiative, and an ability to motivate others
  • Results oriented – keen to progress plans and achieve tangible results
  • Helpful coaching style, particularly when leading franchisees through technical issues or when trying to secure assistance or resources
  • Confident, pleasant and professional at all times
  • Ability to meet set deadlines and manage conflicting deadlines through effective time management, planning, delegation and resource allocation
  • Capable of organising own time and utilising support services to maximise efficiency
  • Strong project and change management skills
  • Ability to deal with crisis situations by executing appropriate action plans and response strategies through clear and effective decision-making
  • Electrical and Sales experience favourable but not essential

What’s on Offer:

  • Competitive remuneration
  • Motor Vehicle allowance

To apply for this opportunity, please submit a covering letter and resume via the 'Apply Now' button.

Please note that only short-listed candidates will be contacted.

NO AGENCIES.

 



About the business and the role

ATS (Appliance Tagging Services) is an Australian-owned and operated electrical and fire safety services organisation.   Through our network of franchisees, ATS provides electrical safety and fire safety services to over 26,000 sites across Australia and have plans for expansion to New Zealand. 

ATS franchisees operate from home offices and utilise ATS’s proprietary hardware, software and business systems to operate their businesses.  The ATS support office provides data processing, invoicing, debt collection and business administration services to our franchisees, ensuring our franchisees are free to focus on service delivery and customer growth.

ATS franchisees provide services to some of Australia's largest retailers, SMEs, government sectors and educational institutions.  All ATS franchisees provide our full range of services.

Reporting to the General Manager, this is a full-time role responsible for supporting the ATS franchise network, ensuring compliance and growth of the network through development of existing franchisees and the successful training and onboarding of new franchisees.   This is NOT a sales recruitment role.

Key responsibilities will include but not be limited to:

  • To coordinate the onboarding of new franchisees following recruitment
  • To coordinate and deliver induction training for new franchisees
  • To coordinate ongoing training and support for the franchise network, and to assist franchisees with support programs and tools
  • Conduct regular franchisee performance reviews, monitor performance and coordinate methods for improvement
  • Assist franchisees with identifying areas to improve performance and developing action plan
  • To manage the process of renewal of franchise agreements
  • To monitor franchisee performance and compliance in line with ATS guidelines and objectives through structured franchisee visits, and to implement effective conflict resolution procedures.

What you will bring to the role:

  • Experience with onboarding of franchisees along with day to day liaison with franchisees.  
  • Experience with and understanding of the Franchise Code of Conduct.
  • Excellent training/coaching skills
  • Excellent communication skills and time management
  • Sound knowledge of Franchise Code of Conduct, FWA and CCA as it applies to franchising.

To be considered for this role you will have:

  • Ability to communicate with stakeholders at all levels, both internally and externally
  • Experience in all aspects of developing and maintaining franchise relationships
  • Capacity to manage financial reports and performance
  • High proficiency in the Microsoft office suite.
  • Ability to travel interstate when required (at times with minimal notice) and at high frequency
  • Proactive working style which demonstrates initiative, and an ability to motivate others
  • Results oriented – keen to progress plans and achieve tangible results
  • Helpful coaching style, particularly when leading franchisees through technical issues or when trying to secure assistance or resources
  • Confident, pleasant and professional at all times
  • Ability to meet set deadlines and manage conflicting deadlines through effective time management, planning, delegation and resource allocation
  • Capable of organising own time and utilising support services to maximise efficiency
  • Strong project and change management skills
  • Ability to deal with crisis situations by executing appropriate action plans and response strategies through clear and effective decision-making
  • Electrical and Sales experience favourable but not essential

What’s on Offer:

  • Competitive remuneration
  • Motor Vehicle allowance

To apply for this opportunity, please submit a covering letter and resume via the 'Apply Now' button.

Please note that only short-listed candidates will be contacted.

NO AGENCIES.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an operations manager?
  • How many years of people management experience do you have?
  • Do you have experience in a role which requires relationship management experience?
  • What's your expected annual base salary?

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