Job Description

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Senior Desktop Support Analyst

Advertiser: Nasdaq4 out of 54.0 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
17 Nov 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$85,000 - $99,999
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Senior Desktop Support Analyst

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through their technology, innovation, and expertise. With industry-shaping insights, unrivaled intel, and cutting-edge financial technology at our fingertips, we don’t chase the opportunities of tomorrow — we create them.

Located in modern offices overlooking the Harbour in Sydney, we look to recruit individuals with the passion to thrive in a highly dynamic and entrepreneurial environment. We have a results-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

Our Global CIT team are currently seeking to recruit a Senior Desktop Support Analyst for our Sydney office where you will be responsible for all infrastructure support. This is a client facing role that will see you working autonomously, reporting to a regional team lead. You will also be supported by Nasdaq’s 24 x 7 IT service desk for all Level 1 issues and queries.

You will be the primary escalation point for all 2nd level end user queries and issues ensuring effective documentation and knowledge sharing of all applicable fixes;

Other key responsibilities in this role will include:

  • Handling support tickets via ITSM, email and phone ensuring effective management of all issues and queries, taking ownership of issues and seeing them through to resolution or further correct escalation.
  • Detailing support procedures appropriately and maintaining systems and operational documentation.
  • Video and voice setup and support along with asset management procedures

To be considered for this fast paced role your skills will include:

  • Proven experience with various Microsoft products along with experience with PXE (Commercial Linux and OSX experience is highly desirable)
  • Experience in high volume machine building (PXE / Ghosting) with practical understanding of image creation process
  • Experience in documentation and transferring of knowledge and pro-active improvement plans. (SharePoint and Atlassian)
  • Strong knowledge of Software deployment SCCM, Linux satellite experience would be highly regarded.
  • Experience in supporting and configuring VPN’s and Desktop Virtualization.
  • Proven Experience with setting up and supporting VTC (Video and Voice) essential (Polycom and HI Path are preferred)
  • Practical understanding of networking LAN/WAN and TCP/IP, VPN essential.
  • Practical understanding of UNIX / Linux with basic Bash command skills is highly desirable.
  • Practical understanding of Corporate security practices including remote patching, Malware, Phishing, Spyware and Virus’s (SEP preferred)
  • Analytical thinking, attention to detail and the ability to work within a multi-disciplinary team environment essential
  • Clarity of communication (verbal and written) along with experience in in assimilation of varied technical documentation is a must.
  • MCSE Certification; Red Hat EX200 Certification, ITIL foundation Certification, Knowledge of ITSM / JIRA or other tracking systems are beneficial

This is an exciting position in a growing business that would suit someone who is a serious self-starter.

Nasdaq offers you a workplace where you can truly make a difference. We provide excellent career opportunities where we identify, train and develop future leaders to ensure we have the capabilities to scale the business. If this sounds like a culture you would like to be part of please hit the apply button or email your resume directly to mike.watson@nasdaq.com

Nasdaq recognises the value of diversity in the workplace and supports a range of flexible work arrangements to promote a better family/life/work balance. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through their technology, innovation, and expertise. With industry-shaping insights, unrivaled intel, and cutting-edge financial technology at our fingertips, we don’t chase the opportunities of tomorrow — we create them.

Located in modern offices overlooking the Harbour in Sydney, we look to recruit individuals with the passion to thrive in a highly dynamic and entrepreneurial environment. We have a results-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

Our Global CIT team are currently seeking to recruit a Senior Desktop Support Analyst for our Sydney office where you will be responsible for all infrastructure support. This is a client facing role that will see you working autonomously, reporting to a regional team lead. You will also be supported by Nasdaq’s 24 x 7 IT service desk for all Level 1 issues and queries.

You will be the primary escalation point for all 2nd level end user queries and issues ensuring effective documentation and knowledge sharing of all applicable fixes;

Other key responsibilities in this role will include:

  • Handling support tickets via ITSM, email and phone ensuring effective management of all issues and queries, taking ownership of issues and seeing them through to resolution or further correct escalation.
  • Detailing support procedures appropriately and maintaining systems and operational documentation.
  • Video and voice setup and support along with asset management procedures

To be considered for this fast paced role your skills will include:

  • Proven experience with various Microsoft products along with experience with PXE (Commercial Linux and OSX experience is highly desirable)
  • Experience in high volume machine building (PXE / Ghosting) with practical understanding of image creation process
  • Experience in documentation and transferring of knowledge and pro-active improvement plans. (SharePoint and Atlassian)
  • Strong knowledge of Software deployment SCCM, Linux satellite experience would be highly regarded.
  • Experience in supporting and configuring VPN’s and Desktop Virtualization.
  • Proven Experience with setting up and supporting VTC (Video and Voice) essential (Polycom and HI Path are preferred)
  • Practical understanding of networking LAN/WAN and TCP/IP, VPN essential.
  • Practical understanding of UNIX / Linux with basic Bash command skills is highly desirable.
  • Practical understanding of Corporate security practices including remote patching, Malware, Phishing, Spyware and Virus’s (SEP preferred)
  • Analytical thinking, attention to detail and the ability to work within a multi-disciplinary team environment essential
  • Clarity of communication (verbal and written) along with experience in in assimilation of varied technical documentation is a must.
  • MCSE Certification; Red Hat EX200 Certification, ITIL foundation Certification, Knowledge of ITSM / JIRA or other tracking systems are beneficial

This is an exciting position in a growing business that would suit someone who is a serious self-starter.

Nasdaq offers you a workplace where you can truly make a difference. We provide excellent career opportunities where we identify, train and develop future leaders to ensure we have the capabilities to scale the business. If this sounds like a culture you would like to be part of please hit the apply button or email your resume directly to mike.watson@nasdaq.com

Nasdaq recognises the value of diversity in the workplace and supports a range of flexible work arrangements to promote a better family/life/work balance. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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