Job Description

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Guest Service Agent

Advertiser: Fraser Suites4 out of 54.0 overall rating (8 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Nov 2019
Location
Perth, CBD, Inner & Western Suburbs
Salary
$20.80 per hour plus shift and weekend penalties.
Work Type
Full Time
Classification
Hospitality & Tourism, Front Office & Guest Services

Guest Service Agent

Do you perceive yourself as creative, extroverted and highly customer orientated? If so, Fraser Suites Perth is currently looking for a 1 Full time Guest Service Agent and 1 Casual GSA

Infusing our values; Collaboration, Progression, Real and Respectful into everything we do relies on our people and their passion for hospitality and enthusiasm for working with people from all over the world.

A day in the life of a Guest Service Agent consists of:

  • Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Participating in training and development programs to enhance one's skills and capabilities.
  • Promoting and up-selling hotel facilities through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation.
  • Attending to guest requests efficiently and effectively, constantly striving to provide total customer satisfaction.
  • Adherence to hotel standards of excellence, policies and procedures.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings, including weekends.

You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

You will have a background in Hotels, Hospitality or Travel and can demonstrate your customer service skills and attention to detail. 

In return, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide. To find out more about Frasers Hospitality, please visit http://www.frasershospitality.com/

Please note - only short listed candidates will be contacted.

 

Do you perceive yourself as creative, extroverted and highly customer orientated? If so, Fraser Suites Perth is currently looking for a 1 Full time Guest Service Agent and 1 Casual GSA

Infusing our values; Collaboration, Progression, Real and Respectful into everything we do relies on our people and their passion for hospitality and enthusiasm for working with people from all over the world.

A day in the life of a Guest Service Agent consists of:

  • Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Participating in training and development programs to enhance one's skills and capabilities.
  • Promoting and up-selling hotel facilities through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation.
  • Attending to guest requests efficiently and effectively, constantly striving to provide total customer satisfaction.
  • Adherence to hotel standards of excellence, policies and procedures.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings, including weekends.

You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

You will have a background in Hotels, Hospitality or Travel and can demonstrate your customer service skills and attention to detail. 

In return, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide. To find out more about Frasers Hospitality, please visit http://www.frasershospitality.com/

Please note - only short listed candidates will be contacted.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • What's your preferred work type?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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