Job Description

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Customer Service Manager

Advertiser: u&u. Recruitment PartnersMore jobs from this company

Job Information

Job Listing Date
18 Nov 2019
Location
Sydney, Parramatta & Western Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Supervisors/Team Leaders

Customer Service Manager

  • Competitive salary package plus attractive bonus incentive
  • Innovative and supportive company culture that promotes work life balance
  • Western Sydney location | Free parking onsite

About the Company

Rare opportunity to take ownership of the Customer Service team in this global FMCG leader. Due to a recent internal promotion a vacancy has become available to lead and mentor a customer service team of five staff and manage all day to day operations of the team.

About the Role

The key responsibilities of this position will include the following:

  • Oversee all day to day operations of the team;
  • End to end order management;
  • Escalated issue resolution;
  • Maintain relationships and effective communication with all internal and external stakeholders; and
  • Performance management and training for all staff in the team.

Skills & Experience

  • Must have recent experience working in a similar Customer Service Manager or Team Leader position;
  • Must have advanced knowledge of the SAP system;
  • Experience leading, developing and mentoring a small team is essential; and
  • Excellent stakeholder management skills are essential to the success of this position.

Culture

This organisation prides itself on its supportive, team-focussed and innovative culture. They foster a fast-paced environment, like most FMCG organisations, and all staff are appreciative of the work-life balance and flexibility this company has to offer. This role will most likely suit someone seeking to work close to home and perhaps utilise their strong FMCG experience in customer service to take over the stable team environment and lead. Immediate start available for the right person!

How to Apply

For more information or a confidential discussion please call Tammy Alexander at u&u on 02 8825 6610, quoting job reference 17513 or alternatively, click below to apply. We look forward to receiving your application and assisting you with your job search.

Please submit your resume in Word format only.

About the Company

Rare opportunity to take ownership of the Customer Service team in this global FMCG leader. Due to a recent internal promotion a vacancy has become available to lead and mentor a customer service team of five staff and manage all day to day operations of the team.

About the Role

The key responsibilities of this position will include the following:

  • Oversee all day to day operations of the team;
  • End to end order management;
  • Escalated issue resolution;
  • Maintain relationships and effective communication with all internal and external stakeholders; and
  • Performance management and training for all staff in the team.

Skills & Experience

  • Must have recent experience working in a similar Customer Service Manager or Team Leader position;
  • Must have advanced knowledge of the SAP system;
  • Experience leading, developing and mentoring a small team is essential; and
  • Excellent stakeholder management skills are essential to the success of this position.

Culture

This organisation prides itself on its supportive, team-focussed and innovative culture. They foster a fast-paced environment, like most FMCG organisations, and all staff are appreciative of the work-life balance and flexibility this company has to offer. This role will most likely suit someone seeking to work close to home and perhaps utilise their strong FMCG experience in customer service to take over the stable team environment and lead. Immediate start available for the right person!

How to Apply

For more information or a confidential discussion please call Tammy Alexander at u&u on 02 8825 6610, quoting job reference 17513 or alternatively, click below to apply. We look forward to receiving your application and assisting you with your job search.

Please submit your resume in Word format only.

Right to live and work

You must have the right to live and work in this location to apply for this job.

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