Job Title: Credit Executive
Length of assignment: Immediate start, contract length 6months.
Location - Sydney Olympic Park

Responsibilities:

• Managing a high volume of customer enquiries
• Answering customer enquiries and providing outstanding customer service:
o Inbound phone queue responsibilities (phone queue is open between 8am - 7pm)
o Manage email/fax inboxes and action customer requests (copies of invoices, statements etc)
o Record accurate information on internal systems
o Build rapport with customers either by phone or email
• Liaising with internal and external stakeholders
• Credit collections activity: payment plans, stop supply queries, resolving incorrect/mission payment allocations, refunds etc
• Other administrative tasks to support Credit/Collections Team

Skills required:

• Strong verbal and written customer service skills
• Customer Service and/or credit experience required
• Computer literacy and familiarity with various computer programs such as MS Office
• Attention to detail
• Ability to work to time constraints