Job Description

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Sales Operations Analyst

Advertiser: IngenicoMore jobs from this company

Job Information

Job Listing Date
18 Nov 2019
Melbourne, Northern Suburbs
Work Type
Sales, Analysis & Reporting
  • Maternity Leave cover
  • Opportunity to work in a global payments solutions business
  • Dynamic and performance driven culture

About Ingenico Group

Ingenico is a global leader in the fintech market, with a presence of more than three decades. Innovation is part of the DNA and we are growing rapidly to shape the future of payment. The global team comprises of 8000+ people and the Melbourne office has approximately 200 people forming our Logistics, Customer Service and Operations teams.

The Role

We are going through an exciting transformation and a journey towards reengineering our processes and differentiating our services here at Ingenico Australia. This is a great opportunity for someone looking for a busy and varied role.

As a Sales Operations Analyst, you will be providing essential support to the Client Business Manager (CBM) vis-à-vis activity analysis, reports, project co-ordination etc. so that client commitments are met.  Your responsibilities will include, but not limited to:

Coordination of project deliverables

  • Progress reporting to customer
  • Monitoring of results against plan
  • Co-ordination of operational functions to meet project and customer objectives

Operational coordination and analysis

  • Monitor/report on customer metrics and initiate corrective action
  • Low level complaints investigation & management
  • Contributions to process improvements
  • Analysis and management of service SLA exceptions
  • Daily upgrade status etc.
  • Preparation of Quarterly Business Review material and attendance/presentation to customer reviews


  • Weekly/Monthly reporting
  • Statistics collated
  • Formatting/presentation
  • Invoice review, modification and approval 
  • Forecasting of stock and project/customer activities
  • Ad hoc requests
  • Order entry and management
  • Client reporting to ensure SLAs and key issues are tracked and managed

Pre-sales Support

  • Working with CBM to define and scope business opportunities
  • Proposal/Quotation/Tender preparation
  • Preparing customer presentation material

Skills & Experience

  • Experience in reporting
  • Project management and co-ordination
  • Data analysis
  • Report generation
  • Escalation management
  • Customer service, Sales support and administrative role

What's on offer

  • A fantastic opportunity to join a global leader in the dynamic online payments space
  • A competitive salary
  • Friendly work environment

How to apply

Does this sound like you? Please send us your resume and a cover letter explaining how your skills and experience aligns to the role requirements.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in a business analyst (BA) role?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have customer service experience?

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