Job Description

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Branch Manager

Advertiser: IPAMore jobs from this company

Job Information

Job Listing Date
19 Nov 2019
Location
Melbourne, Northern Suburbs
Work Type
Full Time
Classification
Manufacturing, Transport & Logistics, Team Leaders/Supervisors
IPA
Branch Manager
  • Market Leader (Transport)
  • Flagship Branch
  • Opportunity to be hands-on and showcase your leadership skills
From humble beginnings almost 20 years ago, our client has progressed to become the market leader in their industry.
Today this group of businesses operate from five branches in three states with approximately 300 staff. With further expansion plans on the horizon, it is paramount the core values of culture, customer service and proactive selling techniques are maintained at the highest possible levels.

One of the primary factors of our client's success is the consistent excellent customer service provided by our happy motivated team to every customer every day. Their mission is to continue expanding the business whilst, at the same time, never losing sight of ensuring every customer receives the same consistently excellent customer service. Ongoing training and coaching in an increasingly competitive market place is vital to their future success and forms part of their ongoing commitment to ensure their teams stay focused, engaged and inspired in the business ethos and mission.

About the role

This is an outstanding opportunity to join the team and become a part of this great story. We are seeking to employ an experienced professional Branch Manager to oversee our client's Melbourne flag ship branch. The applicant will be a self- motivated individual, who possesses passion and enthusiasm for customer service, staff management and operations.

Key Responsibilities:

  • Taking a proactive leadership role in the management, supervision, education, support and motivation of all staff, including an Operations Manager and four Supervisors.
  • Maintaining a high focus on outstanding customer service and customer relations by providing staff with feedback through ongoing meetings and the management of regular training programs. This also includes the proactive management of all customer complaints.
  • Taking a proactive role in the recruitment and selection of new staff members so that you maintain our culture by ensuring all new staff are an asset to our team in both work ethic and personality.
  • Regular written reporting on various KPI's including the achievement of monthly, quarterly and yearly targets.
  • Contributing to the ongoing growth of the business by coordinating and managing various marketing and promotional activities.
  • Supporting senior management by running the business on a day-to-day basis through a hands on management style and at most time without supervision.

Benefits and perks

  • Salary Negotiable + Mobile phone + Incentives
  • Working in fantastic team environment and business culture
  • Operational role with variety
  • Staff recognition program
  • Fun team buildings events

Skills and experience

  • Minimum 3 years' experience managing teams or working successfully in a similar role
  • Strong leadership and communication skills
  • Passion to develop and inspire the team
  • Excellent written and verbal communication skills
  • Self -motivated
  • Flexible approach
Don't miss this exciting opportunity to join the team as Branch Manager and APPLY NOW!

Resume must be accompanied with a cover letter

Due to the number of applications only shortlisted applicants will be contacted

ipa.com.au
From humble beginnings almost 20 years ago, our client has progressed to become the market leader in their industry.
Today this group of businesses operate from five branches in three states with approximately 300 staff. With further expansion plans on the horizon, it is paramount the core values of culture, customer service and proactive selling techniques are maintained at the highest possible levels.

One of the primary factors of our client's success is the consistent excellent customer service provided by our happy motivated team to every customer every day. Their mission is to continue expanding the business whilst, at the same time, never losing sight of ensuring every customer receives the same consistently excellent customer service. Ongoing training and coaching in an increasingly competitive market place is vital to their future success and forms part of their ongoing commitment to ensure their teams stay focused, engaged and inspired in the business ethos and mission.

About the role

This is an outstanding opportunity to join the team and become a part of this great story. We are seeking to employ an experienced professional Branch Manager to oversee our client's Melbourne flag ship branch. The applicant will be a self- motivated individual, who possesses passion and enthusiasm for customer service, staff management and operations.

Key Responsibilities:

  • Taking a proactive leadership role in the management, supervision, education, support and motivation of all staff, including an Operations Manager and four Supervisors.
  • Maintaining a high focus on outstanding customer service and customer relations by providing staff with feedback through ongoing meetings and the management of regular training programs. This also includes the proactive management of all customer complaints.
  • Taking a proactive role in the recruitment and selection of new staff members so that you maintain our culture by ensuring all new staff are an asset to our team in both work ethic and personality.
  • Regular written reporting on various KPI's including the achievement of monthly, quarterly and yearly targets.
  • Contributing to the ongoing growth of the business by coordinating and managing various marketing and promotional activities.
  • Supporting senior management by running the business on a day-to-day basis through a hands on management style and at most time without supervision.

Benefits and perks

  • Salary Negotiable + Mobile phone + Incentives
  • Working in fantastic team environment and business culture
  • Operational role with variety
  • Staff recognition program
  • Fun team buildings events

Skills and experience

  • Minimum 3 years' experience managing teams or working successfully in a similar role
  • Strong leadership and communication skills
  • Passion to develop and inspire the team
  • Excellent written and verbal communication skills
  • Self -motivated
  • Flexible approach
Don't miss this exciting opportunity to join the team as Branch Manager and APPLY NOW!

Resume must be accompanied with a cover letter

Due to the number of applications only shortlisted applicants will be contacted

Right to live and work

You must have the right to live and work in this location to apply for this job.

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