Job Description

Job Header

IT Service Desk Analyst

Advertiser: AurecMore jobs from this company

Job Information

Job Listing Date
20 Nov 2019
Location
Sydney
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

IT Service Desk Analyst

  • North Ryde Location
  • 2020 Start- 36 months engagement
  • Large National Organisation
Our Federal Government client requires an experienced Service Desk Analyst to join their team long term.

Responsibilities:
  • Deliver first contact physical IT support to provide both response and resolution in a timely manner to incidents or requests
  • Telephone support and the use of remote desktop technologies for immediate resolution of incidents and service requests as part of the Service Desk function
  • Onsite support for tasks requiring physical assistance to solve a problem, and
  • IT solutions to our clients to assist with analysing complex scientific research.

Job requirements:
  1. Have prior experience working in a customer service role where you were demonstrating your service delivery focus.
  2. Be effective when interacting with customers as you have excellent oral and written communication skills and are well organised with the ability to manage multiple tasks.
  3. Be a collaborative team player showing initiative and self-motivation with an ability and willingness to work under direction.
  4. Have an ability to learn and follow defined organisational procedures and processes.
  5. Have experience in working in a Windows operating environment and using Office 365.
  6. Have well developed troubleshooting skills in the desktop environment.

Australian Citizenship required / Active Security Clearance preferred.

To be considered for this role, respond to this advertisement or contact Jordin at AUREC on 0407 365 562.
Aurec Group focuses on providing a highly specialised human capital sourcing service across Australia and Asia Pacific.

Visit our website www.aurec.com

Our Federal Government client requires an experienced Service Desk Analyst to join their team long term.

Responsibilities:
  • Deliver first contact physical IT support to provide both response and resolution in a timely manner to incidents or requests
  • Telephone support and the use of remote desktop technologies for immediate resolution of incidents and service requests as part of the Service Desk function
  • Onsite support for tasks requiring physical assistance to solve a problem, and
  • IT solutions to our clients to assist with analysing complex scientific research.

Job requirements:
  1. Have prior experience working in a customer service role where you were demonstrating your service delivery focus.
  2. Be effective when interacting with customers as you have excellent oral and written communication skills and are well organised with the ability to manage multiple tasks.
  3. Be a collaborative team player showing initiative and self-motivation with an ability and willingness to work under direction.
  4. Have an ability to learn and follow defined organisational procedures and processes.
  5. Have experience in working in a Windows operating environment and using Office 365.
  6. Have well developed troubleshooting skills in the desktop environment.

Australian Citizenship required / Active Security Clearance preferred.

To be considered for this role, respond to this advertisement or contact Jordin at AUREC on 0407 365 562.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role