Job Description

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Tourism Officers

Advertiser: Mount Isa City Council Owned EnterprisesMore jobs from this company

Job Information

Job Listing Date
21 Nov 2019
Western QLD
Work Type
Hospitality & Tourism, Front Office & Guest Services

About The Business

Outback at Isa is an operating division of the Mount Isa City Council Owned Venues (MICCOE). It incorporates the regions premier tourist attractions, the Hard Times Mine, Riversleigh Fossil Centre, Isa Experience, Outback Park, the Regional Art Gallery and the accredited Visitor Information Centre, the Outback Café and a Retail Store.

Operating seven days week, except for key public holidays, Outback at Isa is a tourism hub, providing tourism information to visitors who are passing through the region, tour bookings services for our own and other local tours and attractions, a place to relax in air conditioned comfort, refresh, and connect with the world via free wifi services. Locally made souvenirs and great meals are also available here. It’s a very diverse and dynamic business focussed on catering to tourists needs.

We are about to undergo a major transformation with the upgrade of the Riversleigh Fossil Centre, due to be revealed mid-2020,  and it is a very exciting time to become part of our business .


About the Role

Tourism Officers play a very important role in our business. They are the friendly, knowledgeable locals  who help visitors understand what there is to see and do in the Mount Isa region, sell them tour tickets and merchandise, and provide tourism information that helps them find their way around the area and how to get to other destinations in the Queensland Outback and beyond. They answer phone enquiries , make sure our facilities are presentable, and meet the standards of an accredited Visitor Information Centre.

If you are looking for a variety of duties, an ever changing and fascinating range of customers and a supportive team of cross skilled team members whose primary focus is delivering great customer service, and memorable experiences that they will recommend and refer, then this is the job for you.


Skills and Experience:

  • Customer Service skills and experience
  • Good level of local knowledge or ability to learn
  • Use of Point of Sale, EFTPOS systems and cash handling
  • Experience in the use of office equipment and telephone system
  • Scheduling and coordinating resources for tours (ideal)
  • Blue card or ability to obtain this
  • First Aid Certificate

Please submit cover letter, resume and copies of qualifications to
Human Resources at Mount Isa Cit Council provides HR service to MICCOE under the provisions of the Service Agreement for Mount Isa City Council Owned Enterprises PTY LTD


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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