Job Description

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Phone Centre Operator

Advertiser: Autocorner2.6 out of 52.6 overall rating (5 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
Mackay & Coalfields
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Phone Centre Operator

ABOUT US:

A solid business operating in Mackay for over 20 years, Auto Corner is home to Australia's favourite car brands and a team of individuals who love putting people first, being the best at what they do, whilst enjoying the environment they work in.

Being part of the leading brands in the Automotive industry gives you opportunities for ongoing training and career development. Join our amazing team and enjoy a challenging and rewarding career in a company that supports your growth and development.

 

The Position

We are seeking a driven, friendly and outgoing individual to fill the position of Phone Centre Operator based within our Communication Centre.

Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty.

The successful applicant will have excellent customer service skills along with the ability to profile customer needs, make bookings and confidently explain with and sell vehicle maintenance to customers.

Your primary role will consist of:

  • Scheduling customer's vehicle service bookings.
  • Answering and directing phone calls.
  • Recording and distributing messages.

You will also be required to perform:

  • Parts quoting and ordering.
  • Customer follow ups.
  • Provide assistance and support to other staff members of the Communication Centre as directed by your Manager.

To be successful in this role you will have:

  • A bubbly, friendly, outgoing and professional personality.
  • Excellent communication skills – specifically telephone.
  • Excellent organisation skills.
  • A strong customer focus.
  • An ability to work in a close knit team environment.
  • Ability to work in a fast paced, pressure environment while remaining upbeat and positive.
  • Ability to work Saturdays when required.
  • Strong computer and administrative skills.
  • Ability to effectively handle customer queries and concerns in a positive manner.

     

Automotive knowledge would be advantageous but is not essential.

If you feel you have the skills & attributes to be a key contributor in our organisation, please apply now.

ABOUT US:

A solid business operating in Mackay for over 20 years, Auto Corner is home to Australia's favourite car brands and a team of individuals who love putting people first, being the best at what they do, whilst enjoying the environment they work in.

Being part of the leading brands in the Automotive industry gives you opportunities for ongoing training and career development. Join our amazing team and enjoy a challenging and rewarding career in a company that supports your growth and development.

 

The Position

We are seeking a driven, friendly and outgoing individual to fill the position of Phone Centre Operator based within our Communication Centre.

Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty.

The successful applicant will have excellent customer service skills along with the ability to profile customer needs, make bookings and confidently explain with and sell vehicle maintenance to customers.

Your primary role will consist of:

  • Scheduling customer's vehicle service bookings.
  • Answering and directing phone calls.
  • Recording and distributing messages.

You will also be required to perform:

  • Parts quoting and ordering.
  • Customer follow ups.
  • Provide assistance and support to other staff members of the Communication Centre as directed by your Manager.

To be successful in this role you will have:

  • A bubbly, friendly, outgoing and professional personality.
  • Excellent communication skills – specifically telephone.
  • Excellent organisation skills.
  • A strong customer focus.
  • An ability to work in a close knit team environment.
  • Ability to work in a fast paced, pressure environment while remaining upbeat and positive.
  • Ability to work Saturdays when required.
  • Strong computer and administrative skills.
  • Ability to effectively handle customer queries and concerns in a positive manner.

     

Automotive knowledge would be advantageous but is not essential.

If you feel you have the skills & attributes to be a key contributor in our organisation, please apply now.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • What's your expected annual base salary?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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