Job Description

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General Manager Operations

Advertiser: Toyota Financial Services3.1 out of 53.1 overall rating (47 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 Nov 2019
Location
Melbourne, Bayside & South Eastern Suburbs
Work Type
Full Time
Classification
CEO & General Management, General/Business Unit Manager

General Manager Operations

At Toyota Finance Australia we see change as an opportunity to shape the future. Lead your teams through transformation with a global vision to provide mobility for all.

Toyota Finance Australia is the country's largest automotive financier. We are a wholly owned subsidiary of Toyota Financial Services Corporation (TFSC) of Japan. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
We are well known in households and trusted by our retail customers and businesses, to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase. This year we also announced the exciting creation of a subsidiary company AAAF – Australian Alliance Automotive Finance, with our latest initiatives being Mazda Finance and Power Alliance Finance.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through “The Toyota Way” philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our leaders support individual and team development and success to deliver our global vision of mobility for all
  
Reporting to the Vice President Business Services, the General Manager Operations is an influential leader and a member of a number of Key Committees. In the past 18 months we have successfully established a new Operations Centre in Caribbean Park (Scoresby, VIC), boasting a campus-style hybrid/agile workspace surrounded by natural green spaces, gym, café and plenty of free parking.  You will take this Operations Centre through our next journey of business transformation across a variety of operational functions which are currently working as autonomous departments.
  
The role requires a strategic and partnership approach with the intent to improve customer experience by identifying duplication, synergies and to re-structure to improve performance, efficiency and to align to strategic outcomes.  The position has accountability for inspiring and leading people, ensuring cross department collaboration, developing & implementing strategy across Operations, whilst building your relationships and credibility with key senior executives up to Board level.
  
Main Accountabilities include:
  • Developing and Delivering a Customer First Experience: We have a “customer first” culture and experience for customers and throughout the Operations environment. You will ensure policies and procedures are up to date and compliant with all legislation particularly in relation to customer service, hardship and collections. You will drive improvement in customer experience through market/competitor awareness and the use of technology.
  • Operations: Direct and embed standardised process management, technology utilisation, and performance measurement across all operational functions which includes: Retail Lending Operations - accountable for all lending activity including acceptance, settlement and compliance of contracts for the Retail Finance and Insurance business; Shared Services including WFM, QA, Training, Data Analytics, HR, IT; Contact Centre, Hardship, EDR/IDR - continually improve the centre’s culture, customer experience, process improvement on a national basis; National Collections Centre - protect investments by minimising losses, efficiently managing receivables portfolio and to improve recoveries on a national basis.
  • People Management and Leadership: Inspire your teams and drive staff engagement to deliver on key targets and strategic priorities; Coach, develop and empower your team to enable them to perform at all standards required and to reach their individual development plans.
  • Add Value to Relationships: Develop and maintain strong relationships with stakeholders and act as the most senior point of reference on operational matters; Provide support to the Sales Channels to entrench Toyota Finance Australia as a preferred business partner; Identify “One Toyota” projects which allows us to deepen our relationship with Toyota Motor Corporation.
  • Innovation and Business Process Improvement: Lead your senior management team to drive innovation with a view to improving business processes and customer experience.
  • Delivering on Shareholder Value: Accountable for the financial performance and budget for the Operations Centre.
  • Senior Executive Team: Contribute as a member of Toyota’s senior management team, formulating company policy and approving major management changes; Proactively understand the external and internal factors affecting Toyota Finance Australia’s growth, profitability and ethical operations so as to contribute to the company’s plans and decisions. 
You will be successful in this role if you have: 
  • Significant experience  working within the banking and financial service industry with superior knowledge of the current consumer credit and financial services regulatory environment
  • Demonstrated exemplary leadership and management experience of operational teams for large, global organisations in a complex, multi-stakeholder driven environment
  • Strong values, work ethic and proven experience in successfully leading people on a journey through innovation, change and business transformation
  • Superior stakeholder management skills and ability to influence outcomes across Executive peers and at Board level
  • Flexible and adaptable with strong commercial/business acumen, able to deliver positive outcomes during times of ambiguity
  • Well-developed skills in planning, budgeting, project management and driving best practice
At Toyota Finance Australia we value the contribution you will deliver to our business; you will be rewarded with an attractive Executive incentives package which includes the MY-CAR  suite of benefits.
  
Toyota is leading the way to the future of mobility, enriching lives around the world with the safest and most responsible ways of moving people.  We are committed to quality, constant innovation and respect for the planet.  If you are keen to join a company culture that encourages the “Kaizen Principles” of continuous improvement and always looking for better ways of doing things, we would love to hear from you.
  
www.toyota.com.au/finance
  
Note: If successful, you will undergo background verification checks before you start employment with us.
  
Recruitment Agencies: We are not accepting resumes from recruitment agencies.
Delivering our
global vision
of mobility in
Australia.
At Toyota Finance Australia we see change as an opportunity to shape the future. Lead your teams through transformation with a global vision to provide mobility for all.

Toyota Finance Australia is the country's largest automotive financier. We are a wholly owned subsidiary of Toyota Financial Services Corporation (TFSC) of Japan. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
We are well known in households and trusted by our retail customers and businesses, to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase. This year we also announced the exciting creation of a subsidiary company AAAF – Australian Alliance Automotive Finance, with our latest initiatives being Mazda Finance and Power Alliance Finance.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through “The Toyota Way” philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our leaders support individual and team development and success to deliver our global vision of mobility for all
  
Reporting to the Vice President Business Services, the General Manager Operations is an influential leader and a member of a number of Key Committees. In the past 18 months we have successfully established a new Operations Centre in Caribbean Park (Scoresby, VIC), boasting a campus-style hybrid/agile workspace surrounded by natural green spaces, gym, café and plenty of free parking.  You will take this Operations Centre through our next journey of business transformation across a variety of operational functions which are currently working as autonomous departments.
  
The role requires a strategic and partnership approach with the intent to improve customer experience by identifying duplication, synergies and to re-structure to improve performance, efficiency and to align to strategic outcomes.  The position has accountability for inspiring and leading people, ensuring cross department collaboration, developing & implementing strategy across Operations, whilst building your relationships and credibility with key senior executives up to Board level.
  
Main Accountabilities include:
  • Developing and Delivering a Customer First Experience: We have a “customer first” culture and experience for customers and throughout the Operations environment. You will ensure policies and procedures are up to date and compliant with all legislation particularly in relation to customer service, hardship and collections. You will drive improvement in customer experience through market/competitor awareness and the use of technology.
  • Operations: Direct and embed standardised process management, technology utilisation, and performance measurement across all operational functions which includes: Retail Lending Operations - accountable for all lending activity including acceptance, settlement and compliance of contracts for the Retail Finance and Insurance business; Shared Services including WFM, QA, Training, Data Analytics, HR, IT; Contact Centre, Hardship, EDR/IDR - continually improve the centre’s culture, customer experience, process improvement on a national basis; National Collections Centre - protect investments by minimising losses, efficiently managing receivables portfolio and to improve recoveries on a national basis.
  • People Management and Leadership: Inspire your teams and drive staff engagement to deliver on key targets and strategic priorities; Coach, develop and empower your team to enable them to perform at all standards required and to reach their individual development plans.
  • Add Value to Relationships: Develop and maintain strong relationships with stakeholders and act as the most senior point of reference on operational matters; Provide support to the Sales Channels to entrench Toyota Finance Australia as a preferred business partner; Identify “One Toyota” projects which allows us to deepen our relationship with Toyota Motor Corporation.
  • Innovation and Business Process Improvement: Lead your senior management team to drive innovation with a view to improving business processes and customer experience.
  • Delivering on Shareholder Value: Accountable for the financial performance and budget for the Operations Centre.
  • Senior Executive Team: Contribute as a member of Toyota’s senior management team, formulating company policy and approving major management changes; Proactively understand the external and internal factors affecting Toyota Finance Australia’s growth, profitability and ethical operations so as to contribute to the company’s plans and decisions. 
You will be successful in this role if you have: 
  • Significant experience  working within the banking and financial service industry with superior knowledge of the current consumer credit and financial services regulatory environment
  • Demonstrated exemplary leadership and management experience of operational teams for large, global organisations in a complex, multi-stakeholder driven environment
  • Strong values, work ethic and proven experience in successfully leading people on a journey through innovation, change and business transformation
  • Superior stakeholder management skills and ability to influence outcomes across Executive peers and at Board level
  • Flexible and adaptable with strong commercial/business acumen, able to deliver positive outcomes during times of ambiguity
  • Well-developed skills in planning, budgeting, project management and driving best practice
At Toyota Finance Australia we value the contribution you will deliver to our business; you will be rewarded with an attractive Executive incentives package which includes the MY-CAR  suite of benefits.
  
Toyota is leading the way to the future of mobility, enriching lives around the world with the safest and most responsible ways of moving people.  We are committed to quality, constant innovation and respect for the planet.  If you are keen to join a company culture that encourages the “Kaizen Principles” of continuous improvement and always looking for better ways of doing things, we would love to hear from you.
  
www.toyota.com.au/finance
  
Note: If successful, you will undergo background verification checks before you start employment with us.
  
Recruitment Agencies: We are not accepting resumes from recruitment agencies.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How many years' experience do you have in the financial services industry?
  • How many years of people management experience do you have?
  • How many years' experience do you have as a general manager?

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