Job Description

Job Header

Level 1 Help Desk - Technical Support

Advertiser: Nightlife MusicMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Level 1 Help Desk - Technical Support

A Unique Opportunity to Join Australia's Most Innovative Music Business

  • Industry Leader in Music & Visual Solutions
  • Exceptional Customer Service Focus
  • Development & Growth Opportunities to Build Your Career

Nightlife Music is the premier music subscription service for business, and one of the largest employers in the Australian music industry. Servicing over 7,000 locations and 4,500 clients across the hospitality, fitness, leisure, tourism, retail, and accommodation sectors, we deliver the best in music, visual content and the world-first interactive in-venue experience via our music request app crowdDJ®. Our high-profile client base includes the Merivale Group, Crown Resorts, and Casinos, P&O Cruises, Anytime Fitness, Grill'd and many more. We hold licenses with all major record labels and a host of Independents, visual suppliers, as well as the rights to re-purpose content from sporting codes such as NRL and AFL and Jukin Media. Nightlife provides a licensed music platform for commercial use, whilst simultaneously increasing the uptake of consumer streaming services.

Nightlife Music is renowned for: 

  • Setting the industry benchmark for the protection of artist copyright and data-driven repatriation
  • Our ability to curate and sustain on-brand music and visual offerings
  • Cutting-edge cloud-based technology and mobile apps designed and developed in-house
  • Widely recognised, industry-leading reputation for service quality

To support growth, we are looking for an experienced and enthusiastic Level 1 Help Desk - Technical Support team member to join our Client Services team. This role calls for someone who can quickly grasp our existing products, services and systems, and successfully combine their computer and technical experience with their relationship-building skills to deliver exceptional customer service. 

You will be involved in: 

  • Acting as a first point of contact, ensuring our client needs are met at all times
  • Undertaking comprehensive training for clients on all aspects of Nightlife System functionality, and using our suite of apps to drive entertainment in venues
  • Providing phone-based technical support and advice for the Nightlife Music System, including Windows and proprietary software, as well as PC and mobile hardware
  • Ensuring technical issues are handled through to completion and communicated to key stakeholders

Selection Criteria – for your application to be considered, please address in your cover letter:

  • Professional and positive phone manner with 2+ years phone–based customer service experience in a technical support environment
  • Demonstrated experience providing computer (both hardware and software) and audio visual technical support, with prior experience in Window-based networking
  • Demonstrated project management skills with a meticulous eye for detail
  • Exceptional oral and written communication; interpersonal, negotiation and conflict resolution skills; ability to handle complex client issues with confidence and professionalism
  • Ability to fulfill on-call and crowdDJ® training requirements outside of core business hours on a limited basis

Nightlife's commitment to creating an enjoyable and healthy workplace, life balance, and career development ensures a career path exists for high achievers. 

Nightlife is an equal opportunity employer and welcomes applications from all persons. To apply confidentially, please forward your resume and cover letter addressing the selection criteria to Heidi Richards, email: hr@nightlife.com.au 
 

A Unique Opportunity to Join Australia's Most Innovative Music Business

  • Industry Leader in Music & Visual Solutions
  • Exceptional Customer Service Focus
  • Development & Growth Opportunities to Build Your Career

Nightlife Music is the premier music subscription service for business, and one of the largest employers in the Australian music industry. Servicing over 7,000 locations and 4,500 clients across the hospitality, fitness, leisure, tourism, retail, and accommodation sectors, we deliver the best in music, visual content and the world-first interactive in-venue experience via our music request app crowdDJ®. Our high-profile client base includes the Merivale Group, Crown Resorts, and Casinos, P&O Cruises, Anytime Fitness, Grill'd and many more. We hold licenses with all major record labels and a host of Independents, visual suppliers, as well as the rights to re-purpose content from sporting codes such as NRL and AFL and Jukin Media. Nightlife provides a licensed music platform for commercial use, whilst simultaneously increasing the uptake of consumer streaming services.

Nightlife Music is renowned for: 

  • Setting the industry benchmark for the protection of artist copyright and data-driven repatriation
  • Our ability to curate and sustain on-brand music and visual offerings
  • Cutting-edge cloud-based technology and mobile apps designed and developed in-house
  • Widely recognised, industry-leading reputation for service quality

To support growth, we are looking for an experienced and enthusiastic Level 1 Help Desk - Technical Support team member to join our Client Services team. This role calls for someone who can quickly grasp our existing products, services and systems, and successfully combine their computer and technical experience with their relationship-building skills to deliver exceptional customer service. 

You will be involved in: 

  • Acting as a first point of contact, ensuring our client needs are met at all times
  • Undertaking comprehensive training for clients on all aspects of Nightlife System functionality, and using our suite of apps to drive entertainment in venues
  • Providing phone-based technical support and advice for the Nightlife Music System, including Windows and proprietary software, as well as PC and mobile hardware
  • Ensuring technical issues are handled through to completion and communicated to key stakeholders

Selection Criteria – for your application to be considered, please address in your cover letter:

  • Professional and positive phone manner with 2+ years phone–based customer service experience in a technical support environment
  • Demonstrated experience providing computer (both hardware and software) and audio visual technical support, with prior experience in Window-based networking
  • Demonstrated project management skills with a meticulous eye for detail
  • Exceptional oral and written communication; interpersonal, negotiation and conflict resolution skills; ability to handle complex client issues with confidence and professionalism
  • Ability to fulfill on-call and crowdDJ® training requirements outside of core business hours on a limited basis

Nightlife's commitment to creating an enjoyable and healthy workplace, life balance, and career development ensures a career path exists for high achievers. 

Nightlife is an equal opportunity employer and welcomes applications from all persons. To apply confidentially, please forward your resume and cover letter addressing the selection criteria to Heidi Richards, email: hr@nightlife.com.au 
 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?
  • How would you rate your English language skills?

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