Job Description

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Customer Care Representatives

Advertiser: Munro Footwear Group3 out of 53.0 overall rating (6 employee reviews) More jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
Generous Hourly Rate+Discount+Training
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Care Representatives

Munro Footwear Group (MFG) is one of Australia's leading wholesaler and retailer of fashion footwear, owning and operating some of Australia's most iconic brands. Our impressive portfolio includes Midas, Mollini, Mountfords, Wanted, Williams, Mathers as well as Australia's most popular online footwear retailer, Styletread!

Proudly Australian owned, we continue to lead the fashion footwear industry through our rapid growth and expansion. We have recently moved into a newly renovated state of the art Support Office in Abbotsford, which includes a fully equipped onsite gym with personal training, basketball court, café & so much more!

We currently have a number of exciting casual roles available for highly motived and customer service focused individuals to join our Customer Care Team in Abbotsford! You will be responsible for providing exceptional customer service for all inbound calls, emails, processing returns, exchanges, refunds and general enquires.

You will be required to work a rotating roster between the hours of 8:30am - 5:30pm, Monday to Friday.

Your key responsibilities will include:

  • Providing exceptional customer service via phone and email and support with pre /post purchases
  • Liaising with internal and external stakeholders to meet customer needs
  • Answering inbound calls and assisting customers with their enquiries in a timely manner
  • Handling support/ticket requests in accordance with set KPI's
  • Using multiple systems - Contivo, Infor M3, Gmail, BoldChat and Magento
  • Processing returns, exchanges and refunds for customer orders

To be successful in this role you will have:

  • Previous customer service experience in a Call Centre or Retail Store experience
  • Great time management with the ability to take initiative and multitask
  • The ability to perform within agreed SLA's & KPI's
  • Previous experience in administration or data entry highly regarded
  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
  • Highly developed written and verbal communication skills
  • A desire and passion to deliver exceptional customer service at all times
  • High standards and attention to detail

We are seeking people who share our passion for footwear, who contribute to the team, seek challenges and embrace change! If you are looking to take the next step in your career with a leading national and growing footwear group, in a unique and challenging work environment, we would love to hear from you!

Benefits and Culture

We offer a friendly, welcoming team environment where continued support, training and generous employee benefits are provided, including discount across all Retail Images and subsidised personal training sessions in our very own gym! As a privately owned company we thrive on building great relationships with our team and our customers. We work to make things happen and when a job is done, big or small we celebrate!



Fusion Retail Brands

Munro Footwear Group (MFG) is one of Australia's leading wholesaler and retailer of fashion footwear, owning and operating some of Australia's most iconic brands. Our impressive portfolio includes Midas, Mollini, Mountfords, Wanted, Williams, Mathers as well as Australia's most popular online footwear retailer, Styletread!

Proudly Australian owned, we continue to lead the fashion footwear industry through our rapid growth and expansion. We have recently moved into a newly renovated state of the art Support Office in Abbotsford, which includes a fully equipped onsite gym with personal training, basketball court, café & so much more!

We currently have a number of exciting casual roles available for highly motived and customer service focused individuals to join our Customer Care Team in Abbotsford! You will be responsible for providing exceptional customer service for all inbound calls, emails, processing returns, exchanges, refunds and general enquires.

You will be required to work a rotating roster between the hours of 8:30am - 5:30pm, Monday to Friday.

Your key responsibilities will include:

  • Providing exceptional customer service via phone and email and support with pre /post purchases
  • Liaising with internal and external stakeholders to meet customer needs
  • Answering inbound calls and assisting customers with their enquiries in a timely manner
  • Handling support/ticket requests in accordance with set KPI's
  • Using multiple systems - Contivo, Infor M3, Gmail, BoldChat and Magento
  • Processing returns, exchanges and refunds for customer orders

To be successful in this role you will have:

  • Previous customer service experience in a Call Centre or Retail Store experience
  • Great time management with the ability to take initiative and multitask
  • The ability to perform within agreed SLA's & KPI's
  • Previous experience in administration or data entry highly regarded
  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
  • Highly developed written and verbal communication skills
  • A desire and passion to deliver exceptional customer service at all times
  • High standards and attention to detail

We are seeking people who share our passion for footwear, who contribute to the team, seek challenges and embrace change! If you are looking to take the next step in your career with a leading national and growing footwear group, in a unique and challenging work environment, we would love to hear from you!

Benefits and Culture

We offer a friendly, welcoming team environment where continued support, training and generous employee benefits are provided, including discount across all Retail Images and subsidised personal training sessions in our very own gym! As a privately owned company we thrive on building great relationships with our team and our customers. We work to make things happen and when a job is done, big or small we celebrate!

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