Job Description

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Customer Service Officers

Advertiser: Toyota InsuranceMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
West Gippsland & Latrobe Valley
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officers

Customer Service Officer

We are a business that is continuing to see significant growth both in Australia and New Zealand. Our Customer Contact Centre in Warragul, Gippsland region (just a short walk from Warragul train station) has more than doubled in staff in the last 2 years and we are looking to fill additional roles to cater for our growth.

We prioritise the experience of our people, fostering a supportive and respectful work environment that enables us to deliver the best possible experience to our customers and stakeholders.

The role

Working in our Policy Administration team, you will be responsible for assisting our customers over the phone or by email with queries or changes regarding their General Insurance policies. You will be working in a fast paced yet friendly and supportive environment.

Our standard working hours are 8:30 a.m. to 7 p.m. Monday to Friday and 8:30 a.m. to 5 p.m. on Saturdays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.

As part of the application process you’ll need to be available sometime between 16th and 20th (likely 18th) of December for our Assessment Centre. Start dates for this role will be around mid January 2020.

The person

To be successful in one of these roles, you will have:

  • a strong focus on customer experience and previous roles that support this
  • excellent verbal and written communication skills
  • excellent phone manner
  • ability to work in a fast-paced team environment
  • attention to detail
  • analytical skills
  • computer literacy
  • strong values, and a friendly and empathetic nature.

The benefits

You will be rewarded with:

  • a generous insurance discount
  • a friendly and supportive work environment
  • ongoing training and development
  • an opportunity to progress in a successful and growing organisation.

The starting salary for this role full time is $52,500 package (Incl. 9.5% super). Appointment will be subject to satisfactory police and reference checks. 

The company

Aioi Nissay Dowa Insurance Co. Australia provides a niche suite of general insurance products and services to the motor vehicle industry via its Toyota Insurance, Lexus Insurance and Powertorque Insurance products. We place a high value on customer service. Since launching the Toyota, Lexus and Powertorque Insurance product lines, our business has undergone significant growth in both Australia and New Zealand, and we anticipate that growth to continue in the coming years.

 

To apply

Please submit a resume along with a brief cover letter describing why you think you will be suitable to the role and what qualities and skills you can bring to the team.

Submit your application through Seek or email to Matthew Adams - Human Resources Consultant, at jobs@adica.com.au, by COB Monday 9th December 2019.

Please include your availability in your application.

 

Customer Service Officer

We are a business that is continuing to see significant growth both in Australia and New Zealand. Our Customer Contact Centre in Warragul, Gippsland region (just a short walk from Warragul train station) has more than doubled in staff in the last 2 years and we are looking to fill additional roles to cater for our growth.

We prioritise the experience of our people, fostering a supportive and respectful work environment that enables us to deliver the best possible experience to our customers and stakeholders.

The role

Working in our Policy Administration team, you will be responsible for assisting our customers over the phone or by email with queries or changes regarding their General Insurance policies. You will be working in a fast paced yet friendly and supportive environment.

Our standard working hours are 8:30 a.m. to 7 p.m. Monday to Friday and 8:30 a.m. to 5 p.m. on Saturdays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.

As part of the application process you’ll need to be available sometime between 16th and 20th (likely 18th) of December for our Assessment Centre. Start dates for this role will be around mid January 2020.

The person

To be successful in one of these roles, you will have:

  • a strong focus on customer experience and previous roles that support this
  • excellent verbal and written communication skills
  • excellent phone manner
  • ability to work in a fast-paced team environment
  • attention to detail
  • analytical skills
  • computer literacy
  • strong values, and a friendly and empathetic nature.

The benefits

You will be rewarded with:

  • a generous insurance discount
  • a friendly and supportive work environment
  • ongoing training and development
  • an opportunity to progress in a successful and growing organisation.

The starting salary for this role full time is $52,500 package (Incl. 9.5% super). Appointment will be subject to satisfactory police and reference checks. 

The company

Aioi Nissay Dowa Insurance Co. Australia provides a niche suite of general insurance products and services to the motor vehicle industry via its Toyota Insurance, Lexus Insurance and Powertorque Insurance products. We place a high value on customer service. Since launching the Toyota, Lexus and Powertorque Insurance product lines, our business has undergone significant growth in both Australia and New Zealand, and we anticipate that growth to continue in the coming years.

 

To apply

Please submit a resume along with a brief cover letter describing why you think you will be suitable to the role and what qualities and skills you can bring to the team.

Submit your application through Seek or email to Matthew Adams - Human Resources Consultant, at jobs@adica.com.au, by COB Monday 9th December 2019.

Please include your availability in your application.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?
  • Are you available to work on a rotating roster?

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