Job Description

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Membership Club Support Coordinator

Advertiser: AFL3.5 out of 53.5 overall rating (49 employee reviews) More jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Sport & Recreation, Other

Membership Club Support Coordinator

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, and collaborate with partners, delight members, support clubs and so much more. While our roles may vary we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

 

ABOUT THE ROLE

The AFL Membership Shared Services (MSS) team provides membership services for the AFL and AFL Clubs. Primary service is the delivery of membership database platform including system set up, account management, fan communication, reporting and analysis. Additionally, the team focuses on CRM best practice insights, industry benchmarking and regulatory compliance for the AFL industry.

Reporting to the Membership Club Support Manager, the purpose of the Membership Club Support Coordinator is to manage the relationship between the AFL and membership staff at two AFL clubs, and to oversee the operational requirements of those clubs relating to membership system set up, fan communication, reporting and analysis, in order to support their annual ticketing, fan development and membership programs.

 

Please note employment in this position is subject to a satisfactory criminal history record check. The AFL has extensive procedures and checks in place to protect children and young people in our organisation.

 

A DAY IN THE LIFE OF

  • Gain a deep understanding and working knowledge of the Ticketmaster Archtics database and associated systems to ensure resources and processes are maximised to assist in member growth and fan development strategies
  • Maintain and update systems, resources and procedures required to deliver administrative functions relating to membership, ticketing and customer service processes
  • Implement and monitor data integrity procedures, ensuring quality control of data input and extraction
  • Production of standardised reports and presentation of basic data analysis
  • Develop and strengthen strong working relationships with assigned clients, understanding their business drivers and campaign needs. Providing guidance to them on industry standards and experience
  • Coordinate and implement all aspects relating to the administration of the annual renewal campaign
  • Develop in conjunction with the internal AFL departments and third parties the strategic ideal of system improvement to grow membership and enhance service delivery
  • Management of program ticketing entitlements

 

OUR IDEAL TEAM MEMBER

  • Demonstrated track record in providing database support and maintenance
  • Ideally has experience in a Membership Based organisation
  • Ideally has experience in developing reports and extracting data
  • Excellent relationship building skills 
  • Demonstrated proficiency in all Microsoft Office applications, particularly Excel at an advanced level
  • Superior written and verbal communication skills
  • Competence in range of computer programs

 

OUR CULTURE

http://www.afl.com.au/careers/experience-extraordinary 

 

THE PERKS

  • We believe in a Healthy Mind, Healthy Body and Healthy Workplace and our staff have access to an extensive Health and Wellbeing program
  • My Development – all employees have access to the AFL’s My development program which consists of on the job training, coaching and mentoring and formal learning.
  • AFL Staff Footy Memberships – easy access to the game, staff can share these with family and friends
  • My Benefits – staff have access to over 350 discounts with some of the biggest retailers and the AFL’s Corporate Partners

 

Applications Close: 15 December 2019

 

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, and collaborate with partners, delight members, support clubs and so much more. While our roles may vary we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

 

ABOUT THE ROLE

The AFL Membership Shared Services (MSS) team provides membership services for the AFL and AFL Clubs. Primary service is the delivery of membership database platform including system set up, account management, fan communication, reporting and analysis. Additionally, the team focuses on CRM best practice insights, industry benchmarking and regulatory compliance for the AFL industry.

Reporting to the Membership Club Support Manager, the purpose of the Membership Club Support Coordinator is to manage the relationship between the AFL and membership staff at two AFL clubs, and to oversee the operational requirements of those clubs relating to membership system set up, fan communication, reporting and analysis, in order to support their annual ticketing, fan development and membership programs.

 

Please note employment in this position is subject to a satisfactory criminal history record check. The AFL has extensive procedures and checks in place to protect children and young people in our organisation.

 

A DAY IN THE LIFE OF

  • Gain a deep understanding and working knowledge of the Ticketmaster Archtics database and associated systems to ensure resources and processes are maximised to assist in member growth and fan development strategies
  • Maintain and update systems, resources and procedures required to deliver administrative functions relating to membership, ticketing and customer service processes
  • Implement and monitor data integrity procedures, ensuring quality control of data input and extraction
  • Production of standardised reports and presentation of basic data analysis
  • Develop and strengthen strong working relationships with assigned clients, understanding their business drivers and campaign needs. Providing guidance to them on industry standards and experience
  • Coordinate and implement all aspects relating to the administration of the annual renewal campaign
  • Develop in conjunction with the internal AFL departments and third parties the strategic ideal of system improvement to grow membership and enhance service delivery
  • Management of program ticketing entitlements

 

OUR IDEAL TEAM MEMBER

  • Demonstrated track record in providing database support and maintenance
  • Ideally has experience in a Membership Based organisation
  • Ideally has experience in developing reports and extracting data
  • Excellent relationship building skills 
  • Demonstrated proficiency in all Microsoft Office applications, particularly Excel at an advanced level
  • Superior written and verbal communication skills
  • Competence in range of computer programs

 

OUR CULTURE

http://www.afl.com.au/careers/experience-extraordinary 

 

THE PERKS

  • We believe in a Healthy Mind, Healthy Body and Healthy Workplace and our staff have access to an extensive Health and Wellbeing program
  • My Development – all employees have access to the AFL’s My development program which consists of on the job training, coaching and mentoring and formal learning.
  • AFL Staff Footy Memberships – easy access to the game, staff can share these with family and friends
  • My Benefits – staff have access to over 350 discounts with some of the biggest retailers and the AFL’s Corporate Partners

 

Applications Close: 15 December 2019

 

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