Job Description

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Help Desk Analyst

Advertiser: Corrs Support Services TrustMore jobs from this company

Job Information

Job Listing Date
2 Dec 2019
Location
Perth, CBD, Inner & Western Suburbs
Salary
Competitive salary
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Help Desk Analyst

Who are we?

Corrs Chambers Westgarth is Australia’s leading independent law firm.

We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.  With more than 175 years of history and a talented team of over 1000 people, we pride ourselves on our client-focused approach and commitment to excellence. Our fundamental ambition is the success of our clients, and this is reflected in everything we do.

We advise on the most significant global matters and connect with the best lawyers internationally to provide our clients with the right team for every engagement. We are also at the forefront of some of the most high-profile public international law matters in our region, assisting governments and corporations with the resolution of highly complex cross-border disputes.

We are the firm of choice for many of the world’s most significant organisations, with our people consistently recognised for providing outstanding client service and delivering exceptional results.

Why are we looking?

An opportunity now exists for a passionate individual to join our Service Delivery Team as a Help Desk Analyst. The role is based in our Perth office, and forms part of our national Technology team. 

Key responsibilities:

  • Maintains ownership of all incidents throughout their life-cycle by monitoring and coordinating to ensure timely and effective resolution, with a goal of the customers’ satisfaction
  • Is the single point of contact for communications between the business and Technology (including third party suppliers) which entails escalation of all faults and outages affecting the delivery of Technology services to the business and the regular communication of incident status to customers
  • Participates and contributes to an effective team environment by actively working with fellow members to achieve team goals, standards and Service Levels Agreements
  • Assist with the creation and maintenance of the Help Desk process and procedure documentation, to ensure the information is relevant, accurate, and current in support of ongoing continuous improvement
  • Assist with the continual improvement and maintenance of the Service Management too

Required skills and personal attributes:

  • Experience in delivering a strong customer focus with a positive and proactive approach to customer satisfaction
  • Self-motivated and goal orientated with the ability to prioritise and work under pressure
  • A strong team player at all levels with a focus on continuous improvement
  • Ability to think laterally and to develop creative solutions to issues
  • Willing to perform out of hours work as required

What do we offer as an employer?

Our policies, practices and behaviours foster a safe and inclusive workplace. At Corrs, we hire a diverse workforce, including people of all genders, ages, cultures, ethnicities, those who identify as LGBTI and people with disabilities.

Our initiatives include:

  • A competitive remuneration and transparent bonus structure
  • An additional bonus week of leave (5 weeks annual leave in total)
  • A Corrs Scholarship for Individual Excellence Program
  • Access to a mentoring program
  • An industry-leading 18 weeks paid parental leave, including paid superannuation
  • Flexible work practices for staff, including the ability to purchase additional leave
  • Access to leading industry and business training
  • An opportunity to actively contribute to the broader community through Corrs Pro Bono Program

To apply click on the "apply" button or contact Corrs People & Performance for a confidential discussion.

 

 

Who are we?

Corrs Chambers Westgarth is Australia’s leading independent law firm.

We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.  With more than 175 years of history and a talented team of over 1000 people, we pride ourselves on our client-focused approach and commitment to excellence. Our fundamental ambition is the success of our clients, and this is reflected in everything we do.

We advise on the most significant global matters and connect with the best lawyers internationally to provide our clients with the right team for every engagement. We are also at the forefront of some of the most high-profile public international law matters in our region, assisting governments and corporations with the resolution of highly complex cross-border disputes.

We are the firm of choice for many of the world’s most significant organisations, with our people consistently recognised for providing outstanding client service and delivering exceptional results.

Why are we looking?

An opportunity now exists for a passionate individual to join our Service Delivery Team as a Help Desk Analyst. The role is based in our Perth office, and forms part of our national Technology team. 

Key responsibilities:

  • Maintains ownership of all incidents throughout their life-cycle by monitoring and coordinating to ensure timely and effective resolution, with a goal of the customers’ satisfaction
  • Is the single point of contact for communications between the business and Technology (including third party suppliers) which entails escalation of all faults and outages affecting the delivery of Technology services to the business and the regular communication of incident status to customers
  • Participates and contributes to an effective team environment by actively working with fellow members to achieve team goals, standards and Service Levels Agreements
  • Assist with the creation and maintenance of the Help Desk process and procedure documentation, to ensure the information is relevant, accurate, and current in support of ongoing continuous improvement
  • Assist with the continual improvement and maintenance of the Service Management too

Required skills and personal attributes:

  • Experience in delivering a strong customer focus with a positive and proactive approach to customer satisfaction
  • Self-motivated and goal orientated with the ability to prioritise and work under pressure
  • A strong team player at all levels with a focus on continuous improvement
  • Ability to think laterally and to develop creative solutions to issues
  • Willing to perform out of hours work as required

What do we offer as an employer?

Our policies, practices and behaviours foster a safe and inclusive workplace. At Corrs, we hire a diverse workforce, including people of all genders, ages, cultures, ethnicities, those who identify as LGBTI and people with disabilities.

Our initiatives include:

  • A competitive remuneration and transparent bonus structure
  • An additional bonus week of leave (5 weeks annual leave in total)
  • A Corrs Scholarship for Individual Excellence Program
  • Access to a mentoring program
  • An industry-leading 18 weeks paid parental leave, including paid superannuation
  • Flexible work practices for staff, including the ability to purchase additional leave
  • Access to leading industry and business training
  • An opportunity to actively contribute to the broader community through Corrs Pro Bono Program

To apply click on the "apply" button or contact Corrs People & Performance for a confidential discussion.

 

 

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