Job Description

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Inbound Customer Service Representative - Contact Centre

Advertiser: TSA2.6 out of 52.6 overall rating (333 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Inbound Customer Service Representative - Contact Centre

Our Company:

TSA Group is one of Australia's leading national providers of outsourced sales and customer service support, assisting clients with their outbound and inbound telemarketing, sales consultancy and customer service.

We now have an exciting opportunity for enthusiastic individuals with a strong customer focus to represent a large well recognised Tier 1 Australian Health Insurer.  

TSA is Offering

  • Casual employment (min 38 hours per week)
  • Commencing January 2020
  • Inbound Customer Service position
  • An exciting opportunity to be a part of a new business program.
  • Career development and progression opportunities

Your New Role:

You will build rapport with customers and assist with resolving general enquiries.

Using your well-developed customer service skills, you will gain a thorough understanding of the customer's needs to promote suitable health products and services.

 

What you'll be doing:

  • Building rapport with customers in a friendly and professional manner
  • Identifying and acting on all opportunities to build trust and rapport as you resolve their general health insurance enquiries.
  • Endeavour to resolve customer queries on the first occasion and manage expectations correctly
  • Maintain detailed records of customer interactions and process customer account information

Criteria:

 You will be passionate about helping people and possess;

  • Great phone contact handling skills
  • Exceptional interpersonal skills
  • Confidence in taking ownership of difficult calls with customers in challenging and sensitive circumstances
  • Team player, working collaboratively to exceed expectations
  • Experience working in an inbound contact centre (desirable)

Training Starts - 7 January 2020 numerous positions available.

Why wait? Apply now to start your career with TSA!

logo

Our Company:

TSA Group is one of Australia's leading national providers of outsourced sales and customer service support, assisting clients with their outbound and inbound telemarketing, sales consultancy and customer service.

We now have an exciting opportunity for enthusiastic individuals with a strong customer focus to represent a large well recognised Tier 1 Australian Health Insurer.  

TSA is Offering

  • Casual employment (min 38 hours per week)
  • Commencing January 2020
  • Inbound Customer Service position
  • An exciting opportunity to be a part of a new business program.
  • Career development and progression opportunities

Your New Role:

You will build rapport with customers and assist with resolving general enquiries.

Using your well-developed customer service skills, you will gain a thorough understanding of the customer's needs to promote suitable health products and services.

 

What you'll be doing:

  • Building rapport with customers in a friendly and professional manner
  • Identifying and acting on all opportunities to build trust and rapport as you resolve their general health insurance enquiries.
  • Endeavour to resolve customer queries on the first occasion and manage expectations correctly
  • Maintain detailed records of customer interactions and process customer account information

Criteria:

 You will be passionate about helping people and possess;

  • Great phone contact handling skills
  • Exceptional interpersonal skills
  • Confidence in taking ownership of difficult calls with customers in challenging and sensitive circumstances
  • Team player, working collaboratively to exceed expectations
  • Experience working in an inbound contact centre (desirable)

Training Starts - 7 January 2020 numerous positions available.

Why wait? Apply now to start your career with TSA!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • In which suburb do you reside and will travelling to our Burwood office be doable for you?
  • The salary breakdown for this role is as follows: Base $28.38/hr + Super Will this meet your salary expectations?

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