Job Description

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Customer Service Officer (Part Time) - Chermside

Advertiser: Bank of Queensland2.7 out of 52.7 overall rating (184 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Part Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Customer Service Officer (Part Time) - Chermside

  • We are an ASX 100 Finance Leader 
  • Develop your career while making a positive community impact
  • Chermside Branch | Part Time - 24.5 hrs per week

 

About the Role

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

 

About You

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems 

 

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. 

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

 

Our Benefits 

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Mentoring and leadership programs
  • Employee Assistance Program (EAP)
  • Gym, shopping, technology and travel offers!

 This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.  

 

Roster

Monday: 10am - 3pm

Tuesday: OFF

Wednesday: 10am - 3pm

Thursday: 10am - 3pm

Friday: 10am - 3pm

Saturday: 9am - 1.30pm

 

How to Apply 

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. 

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Bank of Queensland Limited ABN 32 009 656 740 (BOQ).
  • We are an ASX 100 Finance Leader 
  • Develop your career while making a positive community impact
  • Chermside Branch | Part Time - 24.5 hrs per week

 

About the Role

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

 

About You

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems 

 

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. 

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

 

Our Benefits 

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Mentoring and leadership programs
  • Employee Assistance Program (EAP)
  • Gym, shopping, technology and travel offers!

 This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.  

 

Roster

Monday: 10am - 3pm

Tuesday: OFF

Wednesday: 10am - 3pm

Thursday: 10am - 3pm

Friday: 10am - 3pm

Saturday: 9am - 1.30pm

 

How to Apply 

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. 

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

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