Job Description

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Client Service Officer

Advertiser: Queensland Police Service3.7 out of 53.7 overall rating (99 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Brisbane, Northern Suburbs
Salary
$62,431 - $69,293 per annum
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Client Service Officer

  • Permanent full time - 24/7 shiftwork
  • $62,431 - $69,293 p.a.
  • Generous superannuation, shift penalties, on-site gym

YOUR KEY ACCOUNTABILITIES:
Will include:
Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
Identify and manage client needs via effective questioning, negotiation, and conflict management.
Facilitate successful resolution of client contacts in accordance with relevant service benchmarks.
Enter and process data to a high standard of speed and accuracy with a minimum touch-typing speed of 40 - 45 words per minute and ninety-eight percent (98%) accuracy.
Adhere to information security procedures to safeguard the confidentiality and integrity of information.
Develop effective working relationships with Policelink staff and contribute to a positive workplace culture.
Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
Provide assistance to clients attempting to access on-line services.
Plan and prioritise workload in accordance with operational requirements and client demand.

Applications to remain current for twelve months

Job Ad Reference - QLD/331991/19

Closing Date - Tuesday, 24 December 2019

Queensland Government

YOUR KEY ACCOUNTABILITIES:
Will include:
Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
Identify and manage client needs via effective questioning, negotiation, and conflict management.
Facilitate successful resolution of client contacts in accordance with relevant service benchmarks.
Enter and process data to a high standard of speed and accuracy with a minimum touch-typing speed of 40 - 45 words per minute and ninety-eight percent (98%) accuracy.
Adhere to information security procedures to safeguard the confidentiality and integrity of information.
Develop effective working relationships with Policelink staff and contribute to a positive workplace culture.
Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
Provide assistance to clients attempting to access on-line services.
Plan and prioritise workload in accordance with operational requirements and client demand.

Applications to remain current for twelve months

Job Ad Reference - QLD/331991/19

Closing Date - Tuesday, 24 December 2019

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