Job Description

Job Header

Customer Service Officer

Advertiser: Hays Contact CentresMore jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
South West Coast VIC
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

  • Geelong Location
  • Local Government Organisation
  • Commence ASAP | Casual

Fantastic job opportunity in Geelong to work with a large Government organisation.

Your new company
We are currently looking for a reliable Customer Service professional to join a Government organisation located in Geelong. You will receive ongoing support and training, in a warm and friendly environment

Your new role
In this role, you will be:

  • You will have the chance to work in a fast paced environment as a highly valued member of the customer service team
  • You may be required to work between other local branches including Hoppers Crossing
  • The role entails extensive on-site training, including learning about customer service, vehicle inspection, legislation's and much more
  • Ability to work flexible hours on a rotational roster of between 15-38 hours, but being fully available 5 days a week
  • You may be on call until 9am on your rostered days off to cover unforeseen circumstances
  • Assisting customers with a variety of queries and transactions via face to face customer service


What you'll need to succeed
To be considered for this role you will need:

  • Previous customer service and cash handling experience and a genuine interest in resolving customers enquiries
  • You must be willing to be trained to be a licence testing officer as the business requires
  • Excellent attention to detail
  • Willingness to work flexible hours (Monday-Friday) and locations
  • You must have full working rights within Australia to be considered for this position
  • Ability to learn quickly and be self-motivated
  • Ability to remain calm under pressure and multi-task
  • Competency in IT Systems
  • Full Victorian Drivers Licence (Probationary licence not suitable)
  • Be able to pass an Australian Federal Police Check.


What you'll get in return
You will receive on-the-job training and receive ongoing support. The potential opportunity to be trained in licence-testing, which involves you being out on the road with learner drivers, assessing and documenting driving skills, while directing them around pre-determined test routes. All applicants must be eligible to train in this area if requested. Competitive hourly pay rate of $28.38 per hour + 9.5% superannuation.

  • Temporary and contract workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • 24/7 online time-sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Nominated choice of superannuation fund for PAYG employees
  • No invoicing required for Pty Ltd holders
  • Regular contact and post-placement care with local consultants throughout the duration of your assignment.


What you need to do now
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV via our secure portal.

For further information, please contact Sarah Wilkinson at Hays Geelong on (03) 5226 8000 or Sarah.wilkinson@hays.com.au

If this role isn’t quite right for you, but you are looking for Contact Centre or Customer Service positions across Geelong, Surf Coast & the Great Ocean Road, please call us for a confidential discussion

SA Licence number : LHS 297508


Reference Number: 2317917

To apply please click
the 'Apply' button below.

Fantastic job opportunity in Geelong to work with a large Government organisation.

Your new company
We are currently looking for a reliable Customer Service professional to join a Government organisation located in Geelong. You will receive ongoing support and training, in a warm and friendly environment

Your new role
In this role, you will be:

  • You will have the chance to work in a fast paced environment as a highly valued member of the customer service team
  • You may be required to work between other local branches including Hoppers Crossing
  • The role entails extensive on-site training, including learning about customer service, vehicle inspection, legislation's and much more
  • Ability to work flexible hours on a rotational roster of between 15-38 hours, but being fully available 5 days a week
  • You may be on call until 9am on your rostered days off to cover unforeseen circumstances
  • Assisting customers with a variety of queries and transactions via face to face customer service


What you'll need to succeed
To be considered for this role you will need:

  • Previous customer service and cash handling experience and a genuine interest in resolving customers enquiries
  • You must be willing to be trained to be a licence testing officer as the business requires
  • Excellent attention to detail
  • Willingness to work flexible hours (Monday-Friday) and locations
  • You must have full working rights within Australia to be considered for this position
  • Ability to learn quickly and be self-motivated
  • Ability to remain calm under pressure and multi-task
  • Competency in IT Systems
  • Full Victorian Drivers Licence (Probationary licence not suitable)
  • Be able to pass an Australian Federal Police Check.


What you'll get in return
You will receive on-the-job training and receive ongoing support. The potential opportunity to be trained in licence-testing, which involves you being out on the road with learner drivers, assessing and documenting driving skills, while directing them around pre-determined test routes. All applicants must be eligible to train in this area if requested. Competitive hourly pay rate of $28.38 per hour + 9.5% superannuation.

  • Temporary and contract workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • 24/7 online time-sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Nominated choice of superannuation fund for PAYG employees
  • No invoicing required for Pty Ltd holders
  • Regular contact and post-placement care with local consultants throughout the duration of your assignment.


What you need to do now
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV via our secure portal.

For further information, please contact Sarah Wilkinson at Hays Geelong on (03) 5226 8000 or Sarah.wilkinson@hays.com.au

If this role isn’t quite right for you, but you are looking for Contact Centre or Customer Service positions across Geelong, Surf Coast & the Great Ocean Road, please call us for a confidential discussion

SA Licence number : LHS 297508

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