Job Description

Job Header

Virtual IT Manager

Advertiser: CSGMore jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Virtual IT Manager

CSG is rapidly transforming and is set to enter an exciting and unprecedented era of growth.  We are looking for a Virtual IT Manager to join our Melbourne team. Reap the rewards of a great culture and significant growth opportunities!

If you thrive on disruption, then this is the most exciting opportunity in this industry in a decade.

THE ROLE

Acting as Virtual IT Manager for several customers, you will be responsible for providing support & management of a mixture of environments, whilst also participating in proactive monitoring and fixes.

Your daily responsibilities will include:

  • Responding to client queries and directing traffic
  • Proactive Fixes
  • Problem Management
  • Manage Configuration Standards (MyITProcess)**
  • Maintain Company Standard Documentation
  • TML**
  • Regular Communication (inc Facetime)
  • Monthly BA Reports
  • Quarterly Meetings
  • Site architecture and design/Assisting in scoping projects for Projects Team
  • Responsible for reduction in incidents
  • Effective Hourly Rate Awareness (including what is BAU, and what should be quoted)
  • Customer capacity planning
  • Periodic Maintenance review**
  • Providing feedback to all internal teams on breakdowns or client concerns as they get raised.

REQUIREMENTS

To be successful in this role you must be comfortable supporting & managing the following technologies and have previous experience with some or all of the following: -

  • Microsoft Server 2008 R2/2012 R2/2016
  • Microsoft Exchange 2010/2013/2016
  • Office 365 and Azure
  • Hyper-V and VMware
  • Remote Desktop / Citrix XenApp, XenDesktop
  • All forms of Desktop Support (Win7, Win8.1, Win10)
  • SAN technologies
  • Networking experience with Sophos, Unifi, Cisco & Meraki
  • Commercial experience providing Proactive IT advice
  • Experience in designing, implementing and maintaining networks and infrastructure
  • Previous work experience in an Managed Service Provider company is a must.
  • Certifications (Microsoft/ITIL) will also be highly regarded!

WHAT DOES SUCCESS LOOK LIKE?

  • You display strong levels of empathy with the client and are skilled at building strong relationships
  • You work ‘with’ and not ‘for’ clients
  • You positively contribute to the Business Culture
  • You show strong prioritisation and SLA awareness/business impact assessment
  • You display an analytical and process orientated approach to your troubleshooting

If you possess the above experience and qualities which we hold sacred, then apply now. 

CSG is rapidly transforming and is set to enter an exciting and unprecedented era of growth.  We are looking for a Virtual IT Manager to join our Melbourne team. Reap the rewards of a great culture and significant growth opportunities!

If you thrive on disruption, then this is the most exciting opportunity in this industry in a decade.

THE ROLE

Acting as Virtual IT Manager for several customers, you will be responsible for providing support & management of a mixture of environments, whilst also participating in proactive monitoring and fixes.

Your daily responsibilities will include:

  • Responding to client queries and directing traffic
  • Proactive Fixes
  • Problem Management
  • Manage Configuration Standards (MyITProcess)**
  • Maintain Company Standard Documentation
  • TML**
  • Regular Communication (inc Facetime)
  • Monthly BA Reports
  • Quarterly Meetings
  • Site architecture and design/Assisting in scoping projects for Projects Team
  • Responsible for reduction in incidents
  • Effective Hourly Rate Awareness (including what is BAU, and what should be quoted)
  • Customer capacity planning
  • Periodic Maintenance review**
  • Providing feedback to all internal teams on breakdowns or client concerns as they get raised.

REQUIREMENTS

To be successful in this role you must be comfortable supporting & managing the following technologies and have previous experience with some or all of the following: -

  • Microsoft Server 2008 R2/2012 R2/2016
  • Microsoft Exchange 2010/2013/2016
  • Office 365 and Azure
  • Hyper-V and VMware
  • Remote Desktop / Citrix XenApp, XenDesktop
  • All forms of Desktop Support (Win7, Win8.1, Win10)
  • SAN technologies
  • Networking experience with Sophos, Unifi, Cisco & Meraki
  • Commercial experience providing Proactive IT advice
  • Experience in designing, implementing and maintaining networks and infrastructure
  • Previous work experience in an Managed Service Provider company is a must.
  • Certifications (Microsoft/ITIL) will also be highly regarded!

WHAT DOES SUCCESS LOOK LIKE?

  • You display strong levels of empathy with the client and are skilled at building strong relationships
  • You work ‘with’ and not ‘for’ clients
  • You positively contribute to the Business Culture
  • You show strong prioritisation and SLA awareness/business impact assessment
  • You display an analytical and process orientated approach to your troubleshooting

If you possess the above experience and qualities which we hold sacred, then apply now. 

The application form will include these questions:
  • What's your expected annual base salary?

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