Job Description

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Personal Banking Consultant - Warringah Branch

Advertiser: HSBC3.6 out of 53.6 overall rating (132 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Location
Sydney
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Personal Banking Consultant - Warringah Branch

Some career choices have more impact than others.

 

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

 

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.


Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

 

This is a full time permanent role for an ambitious individual to join the team as a Personal Banking Consultant at our Warringah branch.

 

Responsibilities:


• Welcome customers into the branch and provide prompt accurate information on services available in a friendly and efficient manner ensuring customer experience is of the highest standard throughout all interactions. 
• Assisting customers by answering enquiries, identifying customer needs, educating and encouraging use of new customer technology and cash handling.
• Assisting customer transactions at the Self Service Terminals in a friendly, service orientated, prompt and efficient manner.
• Achieving set referral and sales targets, by promoting cross-selling opportunities and contributing to the front lines sales delivery of personal products and services.
• Actively promoting our full range of products and services in liaison with other related entities.
• Handling customer complaints promptly and efficiently.

Requirements:


• The Higher School Certificate or equivalent certification/education.
• A minimum of 1 year experience within a Financial Services institution with a proven track record of achieving cross-sales and referral targets.
• Strong communication and interpersonal skills, including the ability work cohesively within a team environment.
• A passion for delivering first-class customer service and a willingness to take initiative.
• A proven ability to prioritise workloads and strong attention to detail.
• The ability to build positive relationships with a variety of internal and external stakeholders.

 

Learn more about careers - www.hsbc.com.au/careers

 

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.

Some career choices have more impact than others.

 

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

 

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.


Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

 

This is a full time permanent role for an ambitious individual to join the team as a Personal Banking Consultant at our Warringah branch.

 

Responsibilities:


• Welcome customers into the branch and provide prompt accurate information on services available in a friendly and efficient manner ensuring customer experience is of the highest standard throughout all interactions. 
• Assisting customers by answering enquiries, identifying customer needs, educating and encouraging use of new customer technology and cash handling.
• Assisting customer transactions at the Self Service Terminals in a friendly, service orientated, prompt and efficient manner.
• Achieving set referral and sales targets, by promoting cross-selling opportunities and contributing to the front lines sales delivery of personal products and services.
• Actively promoting our full range of products and services in liaison with other related entities.
• Handling customer complaints promptly and efficiently.

Requirements:


• The Higher School Certificate or equivalent certification/education.
• A minimum of 1 year experience within a Financial Services institution with a proven track record of achieving cross-sales and referral targets.
• Strong communication and interpersonal skills, including the ability work cohesively within a team environment.
• A passion for delivering first-class customer service and a willingness to take initiative.
• A proven ability to prioritise workloads and strong attention to detail.
• The ability to build positive relationships with a variety of internal and external stakeholders.

 

Learn more about careers - www.hsbc.com.au/careers

 

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.

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