Job Description

Job Header

IT Support Officer

Advertiser: The Infants Home4 out of 54.0 overall rating (6 employee reviews) More jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Part Time
Information & Communication Technology, Help Desk & IT Support
each child every opportunity


The Infants’ Home Child and Family Services is a leading provider of high quality early childhood education and care, allied health and early intervention services for children and families. For over 145 years, the key focus of our work has been supporting families and children experiencing hardship or vulnerabilities to make a more positive future.  As one of Australia’s most established charitable organisations, The Infants’ Home is about to embark on an exciting new phase as we head towards our 150th year in 2024. We are now seeking an IT Support Officer to build upon our existing foundation and grow from it.  

About the role

Reporting to the Finance Manager and working as part of the Business Services team, this role is an opportunity for a keen IT specialist to grow into the role and take on more technical responsibilities over time.

This position is responsible for providing IT helpdesk support and maintenance, including technical assistance and support related to computer systems (hardware/software) and telephony. The role also involves responding to queries, troubleshooting, running diagnostics and isolating problems, and implementing solutions.

This is a part-time role based at The Infants’ Home site in Ashfield.

Essential Criteria

The successful candidate will be experienced and adaptable and able to communicate with stakeholders at all levels. In addition, the successful candidate must be able to demonstrate:

  • At least two (2) years’ experience in IT Support/Helpdesk or a similar position
  • Completion of a course/degree in Information Technology
  • Proven knowledge of all aspects of software, networks and operating systems
  • Experience in the delivery of a range of IT support – hardware/software/connectivity/network issues/remote support
  • Experience in network troubleshooting, maintaining and restoring system backups
  • Demonstrated experience in monitoring IT systems, applications and security
  • Experience in drafting and maintaining procedures, policies and other documentation
  • A strong desire to learn and keep abreast of new and emerging technologies
  • Excellent customer service skills coupled with high attention to detail
  • Excellent communication skills, both written and verbal
  • Effective cross-culture communication (highly desirable)
  • Strong organisation and time-management skills
  • Advanced IT literacy and the ability to learn new skills quickly
  • Valid Working with Children Check (or be able to obtain prior to employment)
  • Unrestricted working rights in Australia

What we can offer

  • Salary Packaging up to $15,900
  • Ongoing career development
  • Dynamic, supportive team environment
  • Access to professional development opportunities
  • Competitive salary


Please send your resume and a covering letter outlining your suitability for the role to If you have any questions about the role, please call Simon Zhu, Human Resources Officer, on (02) 8719 5018.

Please note, only shortlisted candidates will be contacted.  If you haven't received a response within two weeks, we thank you for your interest in The Infants’ Home, however you may consider that your application has been unsuccessful on this occasion.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?
  • Have you worked in a role where you were responsible for providing level 1 technical support?
  • Have you worked in a role where you were responsible for providing level 2 technical support?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role