Job Description

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Call Centre Operator

Advertiser: InfopeopleMore jobs from this company

Job Information

Job Listing Date
3 Dec 2019
Newcastle, Maitland & Hunter
Work Type
Call Centre & Customer Service, Customer Service - Call Centre

Infopeople is seeking several Call Centre Operators to join a large State Government agency based in Maitland.

Opportunity to grow your career with a high profile Government Department. 
This is a responsible role where you will provide service, information and assistance to clients/customers on a wide range of matters. You will also assist with enquiries, complaints, correspondence, documentation, processing, lodgement and resolution of issues to contribute to the operations of the Business Unit in line with legislative requirements.

If you enjoy providing outstanding customer service and are a quick learner then this role is for you. 

Typical duties will include:
  • Provide advice and routine information in accordance with legislation, policy and procedure
  • Respond to enquiries from external and internal clients/customers according to service standards
  •  Provide administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency
  • Educate client/customers on legislation, procedures, their rights and responsibilities to raise community awareness
  • Develop and maintain knowledge, techniques and skills to deliver a high-quality service
  • Ensure all enquiries, complaints and issues are accurately captured and authorised policies and procedures are adopted for triage, resolutions, referral or escalation
  • Apply standards and procedures to determine the liability of offences using technologies
  • Record management and data entry 
Benefits to you:
  • Great rate of pay 
  • Opportunity to develop or gain government experience 
  • Supportive and interactive team culture
  • Full-time hours  
  • Potential for assignment extension (subject to business requirements) 
The skills you need to succeed are:
  • Customer-focused with excellent telephone manner- Any contact centre experience will be highly regarded 
  • Data entry and administration skills 
  • Strong work ethic and attention to detail 
  • Ability to listen and able to be responsive to clients changing needs
  • Ability to adapt to information systems 
  • Ability to work as part of a team to achieve outcomes 
Application Requirements:
  • Happy to undergo a national criminal record check
  • Provide a full up to date resume with dates of employment, duties and 2 x contactable work-related referees
Apply Now! Don't delay as these roles will not last!  Simply send your resume to or give me a call on 0450 103 053
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?

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