Job Description

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Service Desk Analyst

Advertiser: CENTORRINO TECHNOLOGIES PTY LTDMore jobs from this company

Job Information

Job Listing Date
24 Dec 2019
Melbourne, Northern Suburbs
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s most important to their organisation. 

We work pretty hard at CT, but that doesn’t come without a little play. We’re a team who enjoys Friday drinks, BBQs, and social events along with working in an office fully stocked with snacks and coffee.

We’re excited by the fact our team is continuing to expand, and as we continue to grow, we’re currently on the hunt for full-time and fixed term Service Desk Analysts; to work in our Coburg head office.

The Role

You will be working with many customers remotely from our head office providing support for their networks and end user devices. Experience in managing and working on devices in a predominantly Windows network is preferable.

We provide our team members a large amount of flexibility and trust - the successful applicants will need to be able to work independently, be dynamic in the way they think; approach problems they may not have seen before and demonstrate a great deal of initiative. Essentially, we need great problem solvers!

You will have:

  • Effective communication skills - both written and verbal
  • Sound technical troubleshooting methodology
  • Comprehensive technical knowledge, including; IT Systems, Windows Operating Systems, Common Software Applications
  • Experience with Windows Server, Active Directory, Exchange Management and Office 365
  • Basic knowledge of Group policy, file permissions and network drives
  • Experience in a help desk role is required
  • Experience using ConnectWise will be looked upon highly 


Monday to Friday - Full Time hours - either permanent role or fixed term employment

Some roles require rostered 8 hours shifts within a specified time period, currently 7:00AM to 7:00PM              Coburg, VIC 3058

Immediate Starts and January Starts 

Other Requirements

- Victorian Working with Children Check or must be willing to obtain one



The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Have you worked in a role where you were responsible for providing level 1 technical support?
  • Do you have customer service experience?
  • Have you worked in a role where you were responsible for providing level 2 technical support?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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